Khulisa Ukuphepha Nokuvikeleka Emahhotela: Umhlahlandlela Ophelele

Ukuqinisekisa ukuphepha nokuvikeleka kwezivakashi kanye nempahla kubaluleke kakhulu kumahhotela. Indawo evikelekile ayigcini nje ngokuvikela izihambeli ezingozini ezingaba khona kodwa futhi ithuthukisa umuzwa wazo kanye nokwaneliseka kwazo kukonke. Ngokubeka phambili ukuphepha nokuvikeleka, amahhotela angakha ukwethenjwa, alondoloze idumela elihle, futhi akhe isimo sokwamukela izivakashi.I

 

kulo mhlahlandlela, sizohlola izici ezihlukahlukene zokuphepha nokuvikeleka kwamahhotela ukuze sisize abanikazi bamahhotela, abaphathi, nabasebenzi bakhe indawo ephephile nevikelekile yezivakashi zabo. Ngokusebenzisa izinyathelo zokuphepha ezisebenzayo, awukwazi ukuvikela izivakashi zakho kuphela kodwa futhi uthuthukise ulwazi lwazo lulonke. Sizoqala ngokugxila ekubalulekeni kokuba nohlu lokuhlola ukuphepha nokuvikeleka kwamahhotela olubanzi, kanye nezinto ezibalulekile okufanele zifakwe kulolu hlu lokuhlola. 

 

Ake sihlole izigaba ezahlukene ukuze sithole ukuqonda okuphelele kwezinqubo zokuphepha nezokuphepha zehhotela.

Izinyathelo Zokuphepha Ehhotela

Ukusebenzisa uhlelo lwe-IPTV ezinyathelweni zokuphepha nezokuphepha zehhotela kungathuthukisa kakhulu ukusebenza kahle kohlu lokuhlola ukuphepha nokuvikeleka kwehhotela. Ngokuhlanganisa ubuchwepheshe be-IPTV, amahhotela angakha indlela ehlelekile yokubhekana nezinkinga zokuphepha futhi ehlise ubungozi bezingozi, izigameko, nezinsongo. Le ndlela ingaqiniswa nakakhulu ngokugcina njalo izinyathelo zokuphepha ezidingekayo. Ukwengeza, ukuba nohlu lokuhlola olubanzi akubonisi nje kuphela ukuzibophezela kwehhotela ekuphepheni kwezihambeli kodwa futhi kunikeza uhlaka olujwayelekile lokuqeqeshwa kwabasebenzi nokuhlolwa kokusebenza. Ngokusebenzisa i-IPTV ngokugadwa, ukuqapha, ukuxhumana nezimo eziphuthumayo, kanye nokwenza lula izihambeli, amahhotela angaqinisekisa izinga eliphezulu lokuphepha nokuvikeleka kuyilapho ethuthukisa ukuzizwisa kwezivakashi kukonke.

A. Uhlu Lokuhlola Ukuphepha Nokuvikeleka Ehhotela

 

1. Izinyathelo Zokuvikeleka Ngokomzimba

 

Uhlu Lokuhlola Lwezinyathelo Zokuvikeleka Komzimba	Incazelo	Isimo Sokuqalisa
Izibani ezanele ezindaweni zomphakathi, emaphasishi nasezindaweni zokupaka izimoto	Qinisekisa ukukhanya okwanele ukuze ubonakale kangcono futhi unqande.	Kuyaqhubeka
Vikela izindawo zokungena nokuphuma ngokukhiya okusebenzayo namasistimu okulawula ukufinyelela	Faka izingidi ezithembekile namasistimu okulawula ukufinyelela ukuze ukhawulele ukungena okungagunyaziwe.	Kuqedile
Ukufakwa nokugcinwa kwamakhamera okuqapha ezindaweni ezibalulekile	Khipha amakhamera okuqapha ukuze kuqashwe izindawo ezibalulekile zezinsongo zokuphepha ezingaba khona.	Kuyaqhubeka
Ukuhlolwa njalo nokugcinwa kwemishini yokuphepha emlilweni	Njalo hlola futhi unakekele izicishamlilo, izinto ezibona intuthu, namasistimu okufafaza.	Kuqedile
Izimpawu ezifanele zezindawo zokuphuma eziphuthumayo nezindlela zokuphuma	Maka ngokucacile izindawo zokuphuma eziphuthumayo nezindlela zokuphuma ukuze uthole ukuzulazula kalula phakathi nezimo eziphuthumayo.	Kuqedile
Ukufinyelela okulawulwayo ezitezi zezivakashi nasezindaweni ezikhawulelwe	Sebenzisa izindlela zokulawula ukufinyelela ukuze ukhawulele ukufinyelela ezitezi zezivakashi nasezindaweni ezibucayi.	Akuqaliwe
Ukuqaliswa kokuhlonza isivakashi nenqubo yokuqinisekisa	Sungula amaphrothokholi ukuze uqinisekise ubunikazi bezivakashi ukuze uthole ukuvikeleka okuthuthukisiwe.	Kuyaqhubeka
Ukugada njalo nokuba khona kwabasebenzi bezokuphepha	Ukugada njalo nokuqinisekisa ukuthi kukhona onogada abaqeqeshiwe.	Kuqedile
Ukuqapha kanye nokugcinwa kocingo oluzungezayo namasango	Gada futhi unakekele uthango oluzungezayo namasango ukuze uvimbele ukungena okungagunyaziwe.	Akuqaliwe
Vikela isitoreji sezinto ezibalulekile zesivakashi nezinto ezibucayi	Nikeza izinketho zokulondoloza ezivikelekile zezinto ezibalulekile zesivakashi nezinto eziyimfihlo.	Kuqedile
Ukuqaliswa kwezinqubo zokuphatha izivakashi	Sungula imigomo yokuhlola nokuphatha izivakashi ezingena emagcekeni ehhotela.	Kuyaqhubeka
Ukuqeqeshwa okuvamile kwabasebenzi basehhotela ngezinqubo zokuphepha	Yenza izikhathi zokuqeqesha njalo ukuze uqinisekise ukuthi abasebenzi basehhotela bayazazi izinqubo zokuphepha.	Akuqaliwe

 

2. Ukuqeqeshwa Kwabasebenzi Nezinqubo

 

Into yohlu lokuhlola	Incazelo	Okuqukethwe	Isimo Sokuqalisa
Ukuqeqeshwa okuvamile kokuphepha kwabo bonke abasebenzi	Nikeza ukuqeqeshwa okuphelele kokuphepha kwabo bonke abasebenzi	Kubandakanya abasebenzi bedeski elingaphambili, abasebenzi abagcina izindlu, nabasebenzi bezokuphepha	Kuyaqhubeka
Sula amaphrothokholi okusingatha izimo eziphuthumayo	Misa amaphrothokholi achazwe kahle okusingatha izimo eziphuthumayo	Kubandakanya izigameko zomlilo, izimo eziphuthumayo zezokwelapha, nezinhlekelele zemvelo	Kuqedile
Izinhlelo zokuxhumana eziphumelelayo ngesikhathi sezimo eziphuthumayo	Sebenzisa izinhlelo zokuxhumana ezithembekile ngesikhathi sezimo eziphuthumayo	Okufana nama-walkie-talkies noma ama-intercom, ukuze kube lula ukuphendula ngokushesha	Kuqedile
Ukuqeqeshwa ekugcineni ubumfihlo bezivakashi nokuvikelwa kwedatha	Nikeza ukuqeqeshwa ngobumfihlo bezivakashi nokuvikelwa kwedatha	Ukugcizelela ukubaluleka kokuvikela imininingwane yomuntu	Kuyaqhubeka

 

3. Izici Zokuphepha Zegumbi Lezivakashi

 

Into yohlu lokuhlola	Incazelo	Isimo Sokuqalisa
Vikela izingidi ezicabheni nasemafasiteleni	Qinisekisa ukuba khona kwezingidi ezivikelekile eminyango yegumbi lezivakashi namafasitela	Kuyaqhubeka
Ama-peepholes asebenzayo nezibukeli zeminyango	Faka ama-peepholes asebenzayo nezibukeli zeminyango ukuze uthole ubumfihlo nokuphepha kwesivakashi	Kuqedile
Izici zokuphepha ezindlini zokugezela	Hlomisa izindlu zangasese zezihambeli ngezici zokuphepha ezifana nomata abangasheleli kanye nezinsimbi zokubamba	Kuyaqhubeka
Ukungena komoya owanele kanye nezitholi ze-carbon monoxide	Qinisekisa ukuthi amagumbi ezivakashi anezinto zikagesi ezisebenza ngegesi anomoya ofanele kanye nezitholi ze-carbon monoxide	Kuyaqhubeka
Ukuhlola njalo ukulungiswa kwezindawo zikagesi, izintambo, nezinto zikagesi	Yenza ukuhlola okuvamile ukuze uqinisekise ukuphepha kwezindawo zikagesi, izintambo, nezinto zikagesi emakamelweni ezivakashi	Kuyaqhubeka
Imiyalelo yokuphepha komlilo kanye nolwazi lokuxhumana oluphuthumayo	Bonisa imiyalelo yokuphepha komlilo kanye nolwazi lokuxhumana oluphuthumayo emakamelweni ezivakashi	Kuqedile

 

4. Izinyathelo Zokuphepha Ngomlilo

 

Uhlu Lokuhlola Izinyathelo Zokuphepha Komlilo	Incazelo	Isimo Sokuqalisa
Ukugcinwa okufanele kwezinto ezivuthayo namakhemikhali	Qinisekisa ukuthi izinto ezivuthayo kanye namakhemikhali kugcinwa ngokuphepha	Kuyaqhubeka
Ukuhlolwa njalo kwezindawo zokuphuma emlilweni, ukuqinisekisa ukuthi aziphazamiseki	Hlola njalo ukuze uqiniseke ukuthi izindlela zokuphuma emlilweni zicacile futhi aziphazamiseki	Kuqedile
Izivivinyo zokucisha umlilo nokuqeqeshwa kwabasebenzi ukuze kuqinisekiswe izinqubo ezisebenzayo zokuphuma	Yenza izivivinyo zokucisha umlilo futhi unikeze ukuqeqeshwa kwabasebenzi ngezinqubo ezisebenzayo zokuphuma	Kuyaqhubeka
Ukuhlinzekwa ngezicishamlilo nezingubo zokucisha umlilo ezindaweni okufinyeleleka kalula kuzo	Qinisekisa ukuthi izicishamlilo nezingubo zokucisha umlilo zitholakala kalula ezindaweni okufinyeleleka kuzo	Kuyaqhubeka
Ukuqaliswa kwesistimu ye-alamu yomlilo exhunywe kumnyango wezomlilo wendawo	Faka isistimu ye-alamu yomlilo exhunywe kumnyango wezomlilo wendawo ukuze uphendule ngesikhathi	Kuqedile
Ukuhlolwa njalo nokugcinwa kwezinhlelo zokucisha umlilo, njengezifafazi	Yenza ukuhlolwa nokugcinwa njalo kwezinhlelo zokucisha umlilo, kuhlanganise nezifafaza	Kuyaqhubeka

 

5. Izinqubo Zokuvikela Izihambeli

 

Izinqubo Zokuvikela Zohlu Lokuhlola Lwezivakashi	Incazelo	Isimo Sokuqalisa
Ukuqinisekiswa kobunikazi bezivakashi ngesikhathi sokungena	Qinisekisa ubunikazi bezihambeli ngesikhathi sokungena ukuze uvimbele ukufinyelela okungagunyaziwe	Kuyaqhubeka
Ukuqaliswa kwesistimu yekhadi lokhiye ovikelekile	Sebenzisa uhlelo lwekhadi lokhiye ovikelekile ukuze ukhawulele ukufinyelela ezitezi zezivakashi	Kuyaqhubeka
Izinyathelo zokuphepha zempahla yesivakashi	Nikeza ngezinyathelo zokuphepha zezinto zesivakashi, njengamabhokisi ediphozithi aphephile noma izindawo zokugcina ezivikelekile	Kuyaqhubeka
Ukuqapha ngokucophelela izindawo zomphakathi	Qaphela ngokucophelela izindawo zomphakathi, okuhlanganisa izindawo zokungcebeleka, izindawo zokupaka, nezindawo zokungcebeleka	Kuyaqhubeka
Ukusebenzisana nezikhungo zomthetho zendawo	Hlanganyela nezikhungo zomthetho zendawo ukuze ubhekane nezinkinga zokuphepha	Kuyaqhubeka

 

Ngokuhlanganisa lezi zinto ezibalulekile ohlwini lwakho lokuhlola ukuphepha nokuvikeleka kwehhotela, ungakha uhlaka olubanzi olubhekana nezici ezihlukahlukene zokuphepha nokuvikeleka. Ukubuyekeza njalo nokubuyekeza lolu hlu lokuhlola kubalulekile ukuze uqinisekise ukuthi uhlala unolwazi lwakamuva ngezindinganiso zomkhakha nezindlela ezihamba phambili. Khumbula, ukuphepha kanye nenhlalakahle yezivakashi zakho kufanele kube yinto ehamba phambili ngaso sonke isikhathi.

B. Izinqubo Zokuphepha Ehhotela

 

1. Ukuqeqeshwa Kwabasebenzi kanye Nezinqubo

  

Ukubaluleka kokuqeqeshwa kwabasebenzi angeke kweqiswe, ikakhulukazi uma kuziwa ezivumelwaneni zokuphepha zamahhotela. Kubalulekile ukuthi wonke umsebenzi athole ukuqeqeshwa okuphelele ukuze kuqinisekiswe impendulo engaguquki nenempumelelo ezimeni eziphuthumayo. Lokhu kuqeqeshwa kufanele kufake phakathi izici eziningi zokuphepha, njengokuphepha emlilweni, usizo lokuqala, ukuvikeleka kwezivakashi, nokusingatha izimo eziyingozi. Lapho abasebenzi beqeqeshwe kahle, bayakwazi ukubona izingozi ezingaba khona, bathathe izinyathelo zokuvimbela, futhi baphendule ngokuphumelelayo ezimweni ezibucayi. Ngokutshala imali ekuqeqesheni abasebenzi, amahhotela angakha indawo ephephile yazo zombili izivakashi nabasebenzi.

 

a. Ukuphepha Komlilo

 

Ukuphepha emlilweni kuyisici esibalulekile okufanele sibekwe phambili ekusebenzeni kwehhotela. Abasebenzi kufanele baqeqeshelwe ukuvimbela umlilo, izinqubo zokuphuma, kanye nokusetshenziswa kahle kwezicishamlilo. Kubalulekile kubo ukuthi baqonde ukuthi bangazihlonza kanjani izingozi zomlilo ezingase zibe khona, bazisingathe izigameko zomlilo, nokusiza izivakashi ngezikhathi eziphuthumayo. Ngaphezu kwalokho, ukuqeqeshwa kufanele kubandakanye izinqubo zokubika kanye nokubhekana nokukhathazeka kokuphepha emlilweni, ukuqinisekisa ukuthi noma yiziphi izinkinga zihlonzwa ngokushesha futhi zixazululwe ukuze kugcinwe indawo ephephile yawo wonke umuntu. Ngokuhlomisa abasebenzi ngolwazi namakhono adingekayo, amahhotela angakwazi ukunciphisa ngokuphumelelayo izingozi zomlilo futhi avikele inhlalakahle yezivakashi nabasebenzi bawo.

 

b. Usizo Lokuqala Nezimo Eziphuthumayo Zezokwelapha

 

Ngaphezu kokuphepha emlilweni, kubalulekile ukuthi abasebenzi basehhotela bathole ukuqeqeshwa ekuphatheni usizo lokuqala kanye nezimo eziphuthumayo zezokwelapha. Lokhu kuhlanganisa ukuqeqeshwa kumasu osizo lokuqala ayisisekelo, njenge-CPR nokuphathwa kokulimala okufanele. Abasebenzi kufanele futhi bazazi izinombolo zokuxhumana eziphuthumayo, izikhungo zezokwelapha eziseduze, kanye nemithethonqubo yokubiza usizo lwezokwelapha. Ngokuqeqeshwa okuphelele, abasebenzi bangalungiselelwa ukuphatha uhla lwezimo eziphuthumayo zezokwelapha, okuhlanganisa ukumelwa yinhliziyo, ukungezwani komzimba, noma izingozi. Ngokuhlomisa abasebenzi ngamakhono nolwazi oludingekayo, amahhotela angaqinisekisa ukusabela okusheshayo nangempumelelo ezimweni ezibucayi, anikeze ukunakekelwa okungcono kakhulu kwenhlalakahle yezivakashi zawo.

 

c. Ukuphepha Kwezivakashi Nokuphepha Komuntu Siqu

 

Ukuvikeleka kwesivakashi nokuphepha komuntu siqu kubaluleke kakhulu embonini yezokuvakasha, futhi ngenxa yalokho, abasebenzi basehhotela kufanele bathole ukuqeqeshwa okuphelele kule ndawo. Lokhu kuqeqeshwa kufanele kugxile ekuhlomiseni abasebenzi ngekhono lokubona nokusabela emisebenzini esolisayo ngokuyibika ngokushesha kwabaphathi abafanelekile. Ukwengeza, abasebenzi kufanele baqeqeshwe ekusingatheni izikhalazo zezivakashi noma ukungqubuzana ngendlela eqinisekisa ukuphepha nokuphila kahle kwabo bonke abathintekayo. Kumelwe futhi kugcizelelwe ukuvikela ubumfihlo bezivakashi kanye nokuvikela ulwazi lwazo lomuntu siqu. Ngokunikeza abasebenzi ukuqeqeshwa okudingekayo, amahhotela angadalela izivakashi zawo indawo ephephile nenethezekile, akhuthaze ukwethembana futhi athuthukise ukuzizwisa kwezivakashi.

 

d. Izinto Eziyingozi Namakhemikhali

 

Ukuze kuqinisekiswe ukuphepha kwakho kokubili izisebenzi nezivakashi, kubalulekile ngezisebenzi zasehhotela ukuba ziqeqeshelwe ukuphatha izinto eziyingozi namakhemikhali avame ukusetshenziswa emisebenzini yasehhotela, njengama-ejenti okuhlanza namakhemikhali echibi. Lokhu kuqeqeshwa kufanele kufake izinqubo ezifanele zokuphatha ngokuphephile, ukugcinwa, kanye nokulahlwa kwalezi zinto. Kufanele kugcizelelwe ukunciphisa ubungozi bokuchayeka kanye nokukhuthaza ukusetshenziswa kwezinto ezifanele zokuzivikela (i-PPE) ukuze kuncishiswe izingozi ezingaba khona. Ngokunikeza izisebenzi ukuqeqeshwa okuphelele kule ndawo, amahhotela angagcina indawo yokusebenza ephephile, anciphise ubungozi bezingozi noma izigameko, futhi asekele ukuzibophezela kwawo ekubekeni kuqala inhlalakahle yabo bobabili abasebenzi nezivakashi.

 

e. Izifundo Eziqhubekayo Zokuqeqesha Nezokuvuselela

 

Ukuqeqeshwa kokuphepha kufanele kube inqubo eqhubekayo futhi kungagcini ngomcimbi wesikhathi esisodwa. Ukuze kuqiniswe ulwazi nokuqinisekisa ukulungela kwabasebenzi, izifundo zokuvuselela njalo kanye nezikhathi zokuqeqesha eziqhubekayo kubalulekile. Lezi zikhathi zingabandakanya ukuqeqeshelwa ukuphepha kwezihambeli, ukulingisa indima ethile, nezingxoxo ngezihloko ezihlobene nokuphepha. Kubalulekile ukugcina abasebenzi benolwazi mayelana nanoma yiziphi izinguquko kuzivumelwano zokuphepha, izimiso, noma izinsongo ezintsha embonini yamahhotela. Ngokunikeza ukuqeqeshwa okuqhubekayo nezifundo zokuvuselela, amahhotela angaqinisekisa ukuthi abasebenzi bakulungele kahle ukusingatha izimo eziphuthumayo, ukugcina indawo ephephile, nokuzivumelanisa nezimfuneko zokuphepha eziguqukayo. Lokhu kuzibophezela ekuqeqeshweni okuqhubekayo kuqinisa isiko lokuphepha futhi kuthuthukisa amazinga okuphepha ehhotela.

 

2. Izinqubo Eziphuthumayo Zokusabela

 

Izinqubo zokusabela ezimweni eziphuthumayo zidlala indima ebalulekile ekuqinisekiseni ukuphepha nokuphila kahle kwabo bobabili abasebenzi nezivakashi ngaphakathi kwamahhotela. Lesi sigaba sizochaza izici ezibalulekile zezinqubo ezisebenzayo zokubhekana nezimo eziphuthumayo kanye nokuqaliswa kwazo. Izohlanganisa izingxenye ezibalulekile ezinjengokuxhumana okuthembekile nezinhlelo zokuxwayisa, ukusebenzisana neziphathimandla zendawo, kanye nokubaluleka kokubhalwa kwemibhalo nokubikwa kwezigameko. Ngokuqonda nokusebenzisa lezi zinqubo, amahhotela angathuthukisa ukulungela kwawo izimo eziphuthumayo, enze izikhathi zokuphendula ngokushesha, futhi anciphise izingozi ezingaba khona phakathi nezimo ezibucayi.

 

a. Uhlelo Oluphuthumayo Lokulungiselela

 

Uhlelo oluchazwe kahle lokulungela izimo eziphuthumayo lubalulekile ukuze amahhotela aphendule ngokuphumelelayo ezimweni eziphuthumayo ezihlukahlukene. Lolu hlelo kufanele luveze izinqubo zezinhlobonhlobo zezimo, okuhlanganisa imililo, izinhlekelele zemvelo, izimo eziphuthumayo zezokwelapha, nezinsongo zokuphepha. Kubalulekile ukuxhumana nabo bonke abasebenzi ngohlelo nokuqinisekisa ukuthi bayazazi izinqubo ngokuzivivinya nokuzivocavoca njalo. Uhlelo kufanele futhi lubandakanye imininingwane yokuxhumana yezinsizakalo eziphuthumayo, izibhedlela eziseduze, nezinye izinsiza ezibalulekile. Ngokuba nohlelo olubanzi nolukhulunyiwe lokulungela izimo eziphuthumayo, amahhotela angakwazi ukunciphisa izingozi, avikele ukuphepha kwezisebenzi nezivakashi, futhi aphendule ngokuphumelelayo ezimweni eziphuthumayo, agcine indawo ephephile yawo wonke umuntu ohilelekile.

 

b. Izinqubo Zokuphuma

 

Ukuze kuqinisekiswe ukuphunyuka okuphephile nangempumelelo ngesikhathi sezimo eziphuthumayo, amahhotela kufanele abe nemizila ecacile yokuphuma kanye nezimpawu zokuphuma ezimeni eziphuthumayo eziboniswe ngokugqamile kuzo zonke izakhiwo. Abasebenzi kufanele bathole ukuqeqeshwa okuphelele ngezinqubo zokuphuma, okuhlanganisa nezibopho zabo ekusizeni izivakashi nokubaqondisa ezindaweni eziphephile. Izivivinyo zokuphuma njalo kufanele zenziwe ukuze kuqinisekiswe ukuthi izisebenzi nezihambeli zilungiselelwe kahle futhi ziyazazi izinyathelo ezidingekayo okufanele zithathwe uma kunesimo esiphuthumayo. Lezi zivivinyo zisiza ukukhomba noma yiziphi izinkinga ezingaba khona noma izindawo ezingathuthukiswa enqubweni yokuphuma. Ngokubeka phambili izinqubo zokuphuma, amahhotela angathuthukisa ukuphepha kwezisebenzi zawo nezihambeli, anciphise ukwethuka, futhi aphendule ngokuphumelelayo ezimweni eziphuthumayo.

 

c. Izinhlelo Zokuxhumana Nezixwayiso

 

Amahhotela kufanele abeke phambili ukuqaliswa kwezinhlelo zokuxhumana ezinokwethenjelwa, aqinisekise ukuxhumana okuphumelelayo ngezikhathi zezimo eziphuthumayo. Lezi zinhlelo zingabandakanya imisakazo yezindlela ezimbili, ama-intercom, noma izinhlelo zokusebenza zokuxhumana eziphuthumayo, ezivumela ukuxhumana okusheshayo nokungenazihibe phakathi kwabasebenzi. Ukwengeza, kubalulekile ukuthi amahhotela anikeze ukuqeqeshwa okufanele kubasebenzi bawo mayelana nendlela yokusebenzisa lezi zinhlelo, kanye nokusabalalisa ngempumelelo izexwayiso eziphuthumayo kubasebenzi nasezihambelini. Ngokusungula nokugcina izinhlelo ezinjalo zokuxhumana nezixwayiso, amahhotela angathuthukisa ukulungela kwawo izimo eziphuthumayo futhi aqinisekise ukuphepha nokuphila kahle kwawo wonke umuntu emagcekeni awo.

 

d. Ukusebenzisana Neziphathimandla Zasendaweni

 

Amahhotela kufanele futhi abeke kuqala ubudlelwano obuqinile neziphathimandla zendawo njengeminyango yezicishamlilo, iminyango yamaphoyisa kanye nezinkonzo zezokwelapha. Lokhu kungafezwa ngemihlangano evamile kanye nokuxhumana, ukukhuthaza indawo yokubambisana ekhuthaza ukusabela okusheshayo ngesikhathi sezimo eziphuthumayo. Ngokusebenzelana neziphathimandla zendawo, amahhotela angathuthukisa ukulungela kwawo izimo eziphuthumayo futhi aqinisekise ukuthi imigudu yokuxhumana ephumelelayo iyasebenza ukuze kubhekwane nanoma yiziphi izimo ezibucayi ezingase ziphakame. Ukusebenzisana okunjalo kusiza ukuvikela ukuphepha nokuphila kahle kwabo bobabili abasebenzi nezivakashi, kunikeze izinga elikhulu lokuvikeleka ngaphakathi kwezakhiwo zehhotela.

 

e. Amadokhumenti kanye nokubikwa kwesigameko

 

Amadokhumenti afanelekile kanye nokubikwa kwezigameko kubalulekile ekukhuthazeni isiko lokuphepha ngaphakathi kwamahhotela. Kubalulekile ukuthi abasebenzi baqonde ukubaluleka kokubhala phansi izehlakalo, izingozi, nokuduka okuseduze ngokushesha nangendlela enembile. Imibiko yesigameko kufanele ithwebule imininingwane enemininingwane mayelana nomcimbi, izenzo ezithathiwe, nanoma yikuphi ukuthuthukiswa okunconyiwe. Ngokugcwalisa le mibiko ngenkuthalo, amahhotela angakwazi ukuhlonza amathrendi, abhekane nokukhathazeka kokuphepha, futhi athuthukise izimpendulo eziphuthumayo zesikhathi esizayo. Le mibhalo isebenza njengethuluzi elibalulekile ekuhlaziyeni nasekufundeni ezehlakalweni ezedlule, okwenza kube ngcono okuqhubekayo ekuvikeleni inhlalakahle yabo bobabili abasebenzi kanye nezivakashi. Iphinde ibe negalelo ekusunguleni uhlelo olubanzi lokugcina amarekhodi, olusiza ezindabeni zomthetho nezomshwalense ezihlobene nezigameko ezenzeka emagcekeni ehhotela.

  

Ngokusebenzisa izinhlelo ezibanzi zokuqeqesha izisebenzi nokusungula izinqubo ezicacile zokusabela ezimweni eziphuthumayo, amahhotela angakha indawo ephephile nevikelekile yezivakashi nabasebenzi. Ukubuyekezwa okujwayelekile kokuqeqeshwa nokuhlolwa okuqhubekayo kwezimiso kuzoba nomthelela esikweni eliphumelelayo lokuphepha ngaphakathi kwehhotela.

C. Imithetho Nezimiso Zokuphepha Ehhotela

 

1. Ukuhambisana Nemithetho Yezokuphepha Yasendaweni

2. Ukusebenzisana Neziphathimandla Ezilawulayo

 

Ukuxhumana neziphathimandla ezilawulayo kuyisici esibalulekile sokuqinisekisa ukuthotshelwa nokuhlala kwakamuva ngemithetho yezokuphepha. Amahhotela kufanele asungule ubudlelwano bokusebenza neziphathimandla zendawo eziphethe umthwalo wokuphoqelela le mithetho. Ukuxhumana okuvamile, ukuba khona emihlanganweni yezokuphepha, kanye nokufuna isiqondiso kulezi ziphathimandla kusiza amahhotela ukuthi ahlale enolwazi nganoma yiziphi izinguquko noma izibuyekezo zemithetho. Ukusebenzisana neziphathimandla ngesikhathi sokuhlolwa kokuphepha kuvumela amahhotela ukuthi alungise ngokushesha noma yiziphi izinkathazo zokuphepha ezihlonziwe futhi aqinisekise ukuxazululwa ngesikhathi.

 

Ngaphezu kokuhambisana nemithetho yendawo, amahhotela kufanele futhi alandele izindinganiso zomkhakha nezindlela ezingcono kakhulu. Lawa mazinga avame ukuthuthukiswa ngokusekelwe ocwaningweni olubanzi nolwazi ukuze kuthuthukiswe ukuphepha embonini yokwamukela izihambi. Ngokunamathela ezindinganisweni zemboni nezindlela ezihamba phambili, amahhotela angadlulela ngalé kokuthobela imithetho futhi asebenzise izinyathelo ezengeziwe zokwandisa ukuphepha nokunciphisa izingozi.

 

Ukudala isiko lokuphepha kuhilela ukusebenzelana ngenkuthalo nakho kokubili iziphathimandla ezilawulayo namazinga embonini. Ngokuxhumana ngempumelelo nokusebenzisana, amahhotela angaqinisekisa ukuthi izindlela zawo zokuphepha zihambisana nezindinganiso nemithetho yakamuva, okuholela endaweni ephephile yezivakashi, abasebenzi, kanye nomphakathi uwonke.

 

a. Ukubaluleka Kwamazinga Omkhakha

 

Izindinganiso zemboni zidlala indima ebalulekile ekugcineni ukuphepha nokuvikeleka embonini yamahhotela. Lawa mazinga asungulwa ukuze anikeze iziqondiso ezicacile nezilinganiso amahhotela angazilandela ukuze kuqinisekiswe izinga lokuphepha elingaguquki neliphezulu.

 

Ngokunamathela ezindinganisweni zemboni, amahhotela adlulela ngalé kokuhlangabezana nezimfuneko zomthetho ezincane futhi abonise ukuzibophezela kwawo ekubekeni phambili ukuphepha nokuphila kahle kwezivakashi zawo. Lawa mazinga ahlanganisa izici ezihlukahlukene zokusebenza kwehhotela njengokuphepha emlilweni, izivumelwano zokuphepha, izinqubo zokusabela ezimweni eziphuthumayo, nokulawulwa kwezinhlekelele.

 

Ukulandela izindinganiso zomkhakha kusiza amahhotela ukuthi asungule izinqubo ezingcono kakhulu ezithuthukiswe ngokucophelela ngokusekelwe ocwaningweni olubanzi, isipiliyoni, nokusebenzisana embonini. Ngokusebenzisa la mazinga, amahhotela angakwazi ukuthuthukisa izindlela zawo zokuphepha zizonke, ahlonze izingozi ezingaba khona, futhi asebenzise amasu asebenzayo okuzinciphisa.

 

Ngaphezu kwalokho, ukunamathela ezindinganisweni zemboni nakho kunomthelela ekwakheni ukwethembana nokwethembeka phakathi kwezivakashi. Lapho izihambeli zibona ukuthi ihhotela lilandela izindinganiso zomkhakha ezaziwayo, zingaqiniseka ukuthi ukuphepha kwazo kuthathwa njengokubalulekile.

 

b. Ukuhlonza Amazinga Afanele

 

Ukuze uhlonze amazinga afanele embonini ehhotela lakho, kubalulekile ukujwayelana namazinga athuthukiswa izinhlangano ezinedumela elihle njenge-American Hotel and Lodging Association (AH&LA), International Association of Hospitality Accountants (IAHA), nezinhlangano zamahhotela zendawo.

 

Lezi zinhlangano zivame ukuthuthukisa amazinga aphelele ahlanganisa izindawo ezihlukahlukene zokusebenza kwamahhotela, okuhlanganisa ukuphepha emlilweni, izivumelwano zokuphepha, ukuphepha kokudla, kanye nemihlahlandlela yezempilo nokuphepha. Lawa mazinga aklanyelwe ukusiza amahhotela asungule izinqubo ezingcono kakhulu futhi aqinisekise ukuphepha nokuphila kahle kwezivakashi nabasebenzi.

 

Qala ngokucwaninga futhi ufinyelele izinsiza ezihlinzekwa yilezi zinhlangano. Lokhu kungase kuhlanganise ukuxhumana namawebhusayithi abo, okushicilelwe, noma ukuya ezingqungqutheleni zemboni nemicimbi lapho kuxoxwa khona la mazinga.

 

Linganisa izidingo ezithile nezici zehhotela lakho bese unquma ukuthi yimaphi amazinga afaneleka kakhulu ekusebenzeni kwakho. Cabangela izici ezifana nosayizi wendawo yakho, indawo, izinsiza ezinikezwayo, nanoma yiziphi izingcuphe eziyingqayizivele noma izinselele okudingeka zixazululwe.

 

Uma usuwatholile amazinga afanelekile, qiniseka ukuthi ihhotela lakho liyawalandela. Sebenzisa izinqubomgomo ezidingekayo, izinqubo, nezinhlelo zokuqeqesha ukuze uqondanise ukusebenza kwakho nalawa mazinga. Buyekeza njalo futhi ubuyekeze izinqubo zakho ukuze uhlale unolwazi nganoma yiziphi izinguquko noma izibuyekezo kumazinga.

 

c. Ukusebenzisa Imikhuba Emihle Kakhulu

 

Ukusebenzisa izinqubo ezingcono kakhulu kubalulekile ukuze amahhotela athuthukise izindlela zokuphepha nokuvikeleka futhi anikeze izinga eliphezulu lokuvikela izivakashi nezisebenzi. Izinqubo ezihamba phambili zisungulwa ngochwepheshe bemboni ngokusekelwe kokuhlangenwe nakho kwabo, ucwaningo, nolwazi, okubenza babe ngamasu asebenzayo okunciphisa ubungozi.

 

Ukuze usebenzise izinqubo ezihamba phambili, kubalulekile ukubuyekeza njalo izinsiza zemboni, okushicilelwe, nemihlahlandlela. Lokhu kungase kuhlanganise izinsiza ezihlinzekwa izinhlangano zezimboni, ama-ejensi kahulumeni, noma izinhlangano zokungenisa izihambi ezihloniphekile. Ngokuhlala unolwazi mayelana nezinqubo ezihamba phambili zakamuva, ungakwazi ukuhlonza izindawo ongazithuthukisa futhi ubuyekeze izimiso zokuphepha nokuvikeleka zehhotela lakho ngendlela efanele.

 

Ezinye izibonelo zemikhuba emihle zingafaka:

 

1. Izinyathelo zokuphepha ezithuthukisiwe: Ukusebenzisa izinyathelo ezinjengamakhamera okuqapha, amasistimu okulawula ukufinyelela, nezisebenzi zokuphepha eziqeqeshiwe kungathuthukisa kakhulu ukuphepha nokuvikeleka kwehhotela.
2. Amasistimu okucisha umlilo athuthukisiwe: Ukufaka amasistimu esimanjemanje ocisha umlilo nokwenza ukunakekelwa nokuhlola okuvamile kungasiza ukuvimbela nokulawula imililo, kuqinisekiswe ukuphepha kwezivakashi nabasebenzi.
3. Imfundo yokuphepha yesivakashi: Ukunikeza izivakashi ulwazi nezinsiza mayelana nezinqubo zokuphepha, ukuphuma kwezimo eziphuthumayo, nezingozi ezingaba khona ehhotela kungazinika amandla okwenza izinqumo ezinolwazi futhi zisabele ngempumelelo ezimeni eziphuthumayo.
4. Izinhlelo zokuqeqesha abasebenzi: Ukuqeqesha nokufundisa abasebenzi njalo ngezinqubo zokusabela ezimeni eziphuthumayo, usizo lokuqala, nezinqubo zokuphepha kubenza bakwazi ukubhekana ngokuphumelelayo nanoma yisiphi isimo esingase siphakame, kukhuthaze indawo ephephile kuwo wonke umuntu.

 

Khumbula ukuthi izinqubo ezingcono kakhulu zingase zihluke ngokusekelwe ezidingweni ezithile nezici zehhotela lakho. Zijwayeze futhi uzenze ngendlela oyifisayo ukuze zilingane nendawo yakho, ucabangela izici ezifana nosayizi, indawo, kanye nezibalo zabantu bezivakashi.

 

d. Ukuthuthukiswa Okuqhubekayo

 

Ukuthuthukiswa okuqhubekayo kubalulekile ekugcineni izinga eliphezulu lokuphepha nokuvikeleka emahhotela njengoba izindinganiso zokuphepha nezinqubo ezingcono kakhulu zishintsha ngokuhamba kwesikhathi. Ukuze kuqinisekiswe intuthuko eqhubekayo, kubalulekile ukuhlala unolwazi nganoma yiziphi izinguquko ezimisweni namazinga embonini, ezingafinyelelwa ngokuzibandakanya ezingqungqutheleni zemboni, izingqungquthela, nama-webinars ukuze ufunde mayelana namathrendi nentuthuko yakamuva yezinqubo zokuphepha zamahhotela. Ukwengeza, kubalulekile ukukhuthaza ukuhlanganyela kwezisebenzi ezinhlelweni zokuqeqesha ukuphepha futhi unikeze amathuba okuthuthukiswa kochwepheshe ekulawuleni ukuphepha, uzinike amandla okunikela ekuthuthukisweni okuqhubekayo kwezinqubo zokuphepha ehhotela.

  

Ngokubeka kuqala ukuthobela imithetho yokuphepha yendawo nokulandela izindinganiso zomkhakha nezindlela ezingcono kakhulu, amahhotela angaqinisekisa indawo ephephile nevikelekile yezivakashi nabasebenzi bawo. Ukubuyekeza njalo nokubuyekeza izimiso zokuphepha ezisekelwe kuzibuyekezo zokulawula nokuthuthuka kwemboni kubalulekile ukuze kugcinwe izinga eliphezulu lezindinganiso zokuphepha nokuvikeleka.

Ukuphepha Kwezivakashi

Kulesi sigaba, sizoxoxa ngezinyathelo nezinqubo ezihlukahlukene zezivakashi namahhotela ukuze kugcinwe izinga eliphezulu lokuphepha nokuvikeleka ngaphakathi kwezindawo zamahhotela.

A. Amathiphu Okuphepha Ezihambelini

Le ngxenye ihlose ukukuhlomisa ngolwazi oludingekayo kanye neziqondiso zokuzulazula ezakhiweni zethu kuyilapho unciphisa izingozi ezingaba khona, Ngokuzijwayeza le mihlahlandlela futhi uyihlanganise ekuvakasheni kwakho, uzokwazi ukuzicwilisa ngokugcwele kokuhlangenwe nakho kwakho.

  

1. Vikela Impahla Yakho

  

Lapho uhlala ehhotela, kubalulekile ukuthatha izinyathelo zokuphepha ukuze uvikele impahla yakho. Sebenzisa isisefo esingaphakathi kwegumbi ukugcina izinto ezibalulekile njengamaphasipoti, ubucwebe, nezinto zikagesi. Ukwengeza, khumbula njalo ukugcina igumbi lakho likhiyiwe uma ungaphakathi futhi usebenzise imbobo yokukroba noma isibukeli somnyango ukuze uqinisekise izivakashi ngaphambi kokuvula umnyango. Kuyatuswa futhi ukugwema ukushiya izinto ezibalulekile zingagadiwe ekamelweni. Esimeni lapho udinga ukwenza kanjalo, ihhotela lingase likunikeze indawo yokugcina evikelekile ukuze kube lula kuwe. Ngokulandela lezi zinyathelo, ungaqinisekisa ukuphepha kwempahla yakho ngesikhathi uhlala.

 

2. Zijwayeze Ngokuphuma Ezimeni Eziphuthumayo

 

In ngaphezu kokuvikela impahla yakho, kubalulekile ukuthi ulungele izimo eziphuthumayo ngesikhathi uhlala ehhotela. Qala ngokuthatha isikhashana ukuze uthole izindawo zokuphuma eziphuthumayo esitezi sakho futhi uzijwayeze nemizila yokuphuma. Ngale ndlela, uzokwazi indlela esheshayo nephephile yokuphuma esakhiweni uma kunesidingo. Esimeni esiphuthumayo, kubalulekile ukulandela imiyalelo enikezwa abasebenzi basehhotela. Bazokuqondisa ezinyathelweni ezifanele ongazithatha futhi bakuqondise ezindaweni ezikhethiwe zokuphuma ukuze uphume ngendlela ephephile. Ukuqaphela ukuphuma kwezimo eziphuthumayo nokulandela imiyalelo kuzosiza ekuqinisekiseni ukuphepha kwakho ezimeni ezingalindelekile.

 

3. Qaphela Kubantu Ongabazi

 

Gwema ukwabelana ngolwazi lomuntu siqu, njengenombolo yegumbi lakho noma izinhlelo zokuhamba, nabantu ongabazi. Lokhu kusiza ukuvikela ubumfihlo bakho futhi kuqinisekisa ukuthi ulwazi olubucayi aluweli ezandleni ezingalungile. Ngaphezu kwalokho, uma othile eza kuwe ethi uyisisebenzi sasehhotela futhi ecela ukufinyelela ekamelweni lakho, hlala ucela umazisi ofanelekile ngaphambi kokuba umnikeze ukungena. Lesi sinyathelo esilula sisiza ukuqinisekisa ubuqiniso bazo futhi sinqande abantu abangagunyaziwe ukuthi bathole ukufinyelela endaweni yakho yomuntu siqu. Ngokuqapha nangokuthatha lezi zinyathelo, ungathuthukisa ukuphepha kwakho konke futhi uvikele impahla yakho ngenkathi usahleli ehhotela.

 

4. Bika Imisebenzi Esolisayo

5. Sebenzisa Izinyathelo Zokuvikela Ezengeziwe

 

To futhi uthuthukise ukuphepha kwakho siqu nokuvikeleka ngenkathi uhlala ekamelweni lakho lasehhotela, ungasebenzisa izinyathelo zokuphepha ezengeziwe. Enye inketho ukusebenzisa i-wedge yomnyango noma ukhiye womnyango ophathwayo, onganikeza isendlalelo esengeziwe sokuphepha ngokuqinisa umnyango nokwenza kube nzima ngabantu abangagunyaziwe ukuthi bangene. Lawa madivayisi asebenziseka kalula futhi angakunikeza ukuthula kwengqondo ngesikhathi uhlala. Ukwengeza, sebenzisa imbobo yokukroba noma isibuki somnyango emnyango wegumbi lakho. Ngaphambi kokuvulela noma ubani umnyango, sebenzisa imbobo yokukroba ukuze uhlonze isivakashi futhi uqinisekise ubunikazi baso. Lesi sinyathelo sokuqapha sikuvumela ukuthi uqaphe futhi siqinisekise ukuthi uvulele abantu abathenjwayo kuphela umnyango. Ngokusebenzisa lezi zinyathelo zokuphepha ezengeziwe, ungaqhubeka uzivikele wena kanye nempahla yakho ngenkathi ungaphakathi kwegumbi lakho lehhotela.

 

Ngokulandela lawa macebiso okuphepha kwezihambeli kukho konke ukuhlala kwakho, ungaqinisekisa ukuzizwisa kwehhotela okuphephile nokuvikeleke kakhudlwana. Khumbula, ukuphepha kwakho kuwumthwalo wemfanelo okwabelwana ngawo phakathi kwakho nezisebenzi zasehhotela. Ngokuhlala unolwazi, ukwenza izinyathelo zokuphepha komuntu siqu, futhi ubike ngokushesha noma yikuphi ukukhathazeka, ubamba iqhaza ekudaleni indawo ephephile yazo zonke izihambeli.

B. Izinyathelo Zokuphepha Egumbini Zehhotela

Amahhotela abeka phambili ukuphepha nokuphila kahle kwezivakashi zawo, futhi ukusetshenziswa kwezinyathelo eziqinile zokuphepha zasendlini kudlala indima ebalulekile ekufezeni lo mgomo. Kulesi sigaba, sizohlola izinyathelo ezibalulekile zokuphepha zasendlini amahhotela azisebenzisayo ukuze akhe indawo ephephile nenethezekile yezivakashi zawo. Ngokuzijwayeza lezi zinyathelo, izivakashi zingabonga ukuzinikela kwamahhotela ekuphepheni kwazo futhi zijabulele ukuhlala okungenazinkathazo.

 

1. Izindlela Zokukhiya Ezivikelekile

 

Uma kuziwa ekuvikelekeni kwegumbi lehhotela, kubalulekile ukuqinisekisa ukuthi izindlela zokukhiya eminyango zivikelekile. Amakamelo amahhotela kufanele afakwe izindlela zokukhiya ezinokwethenjelwa, njengama-deadbolt nama-latch guards, ukuvimbela ukungena okungagunyaziwe. Ama-Deadbolt ahlinzeka ngesendlalelo esengeziwe sokuvikela ngokunikeza indlela yokukhiya enamandla futhi evikeleke kakhudlwana. Onogada be-latch bangasiza ekuvimbeleni ukuphazamiseka noma ukungena ngenkani endaweni ye-latch.

 

Ngaphezu kwalokho, amahhotela amaningi manje asebenzisa amasistimu okhiye okhiye be-electronic, anikeza izinga elikhuphukile lokuvikeleka. Lawa masistimu akhawulela ukufinyelela emagumbini ezivakashi kuphela kulawo anamakhadi angukhiye agunyaziwe. Amakhadi kakhiye ka-elekthronikhi ngokuvamile ahlelelwa isivakashi ngasinye ngokukhethekile, futhi ulwazi lungashintshwa kalula yizisebenzi zasehhotela, kuqinisekiswe ukuthi abantu abagunyaziwe kuphela abangakwazi ukufinyelela.

 

Ngokuba nezinqubo zokukhiya ezivikelekile eminyango nokusebenzisa amasistimu okhiye bamakhadi kagesi, amahhotela angathuthukisa ukuvikeleka okuphelele kwamagumbi ezivakashi futhi anikeze ukuthula kwengqondo ezivakashini zawo. Kuhlale kuhle ukuthi uqinisekise ukuthi umnyango ukhiywe ngokuvikelekile noma nini lapho uphuma ekamelweni lakho futhi ubike noma yikuphi ukungasebenzi kahle noma ukukhathazeka ngokuvikeleka kubasebenzi basehhotela ngokushesha.

 

2. Izimbobo zokukroba nezibukeli zeminyango

 

Iminyango yegumbi lezivakashi kufanele ifakwe izimbobo zokukroba noma izibukeli zeminyango, okungamadivayisi avumela izivakashi ukuthi zibone izivakashi ngaphambi kokuvula umnyango. Ngokunikeza isiqinisekiso esibonakalayo sokuthi ubani ongaphandle kwegumbi, lawa madivayisi athuthukisa ukuphepha kwesivakashi futhi anikeze isendlalelo esengeziwe sokuphepha. Ngezimbobo zokungena noma izibukeli zomnyango ezifakiwe, izihambeli zingazizwa ziqiniseka ngokwengeziwe futhi zilawula, njengoba zingahlola isimo futhi zinqume ukuthi ziyawuvula noma zingawuvuli umnyango ngokusekelwe kokuthi ubani ongakolunye uhlangothi. Ngakho, ukwengezwa kwezimbobo zokukroba noma izibukeli zeminyango kuyisinyathelo esibalulekile sokuqapha okufanele amahhotela asisebenzise ukuze aqinisekise ukuphepha nokuthula kwengqondo kwezivakashi zawo.

 

3. Amabhokisi Ediphozithi Aphephile

 

4. Amakhamera Okuqapha Ezindaweni Zomphakathi

 

Ukuze ulondoloze indawo evikelekile ngaphakathi kwezakhiwo zehhotela, kubalulekile ukufaka amakhamera okuqapha ezindaweni zomphakathi njengezindawo zokungcebeleka, amaphasishi, nezindawo zokupaka. Lawa makhamera asebenza njengesivimbelo, ethena amandla labo abangase babe yizigebengu ekuhlanganyeleni emisebenzini engekho emthethweni. Ukwengeza, amakhamera adlala indima ebalulekile ekunikezeni ubufakazi uma kwenzeka noma yiziphi izigameko zokuphepha. Ukwengamela okuvamile kwezithombe zokugadwa kuqinisekisa ukuhlonzwa nokusabela ngokushesha kunoma yikuphi ukuziphatha okusolisayo noma okungekho emthethweni. Ngokuba namakhamera agadayo, amahhotela angadalela izivakashi nabasebenzi bawo umuzwa wokulondeka, kanye nokuvikela impahla yabo ekuntshontshweni noma ekucekelwe phansi. Ngaphezu kwalokho, kubonisa ukuzibophezela kwehhotela ekugcineni indawo ephephile nevikelekile yawo wonke umuntu ongaphakathi kwezakhiwo zayo.

 

5. Amasistimu Wokuhlola Okungena Egumbini

 

1. Ukuqinisekisa Ubumfihlo Besivakashi Nokuvikelwa

 

Embonini yanamuhla yokwamukela izihambi, ukuqinisekisa ubumfihlo nokuphepha kwezivakashi kubaluleke kakhulu. Amahhotela kufanele enze okungaphezu kwalokho ukuze asebenzise izinyathelo ezingagcini nje ngokuvikela impahla yezivakashi kodwa futhi ezibeka kuqala inhlalakahle yazo iyonke. Lesi sigaba sigxile emasu ayinhloko amahhotela angawasebenzisa ukuze aqinisekise ubumfihlo bezivakashi nokuvikelwa kukho konke ukuhlala kwazo. Kusukela ekufakeni amasistimu okuvikela athuthukile kuya ekunikezeni izinketho ezivikelekile zokugcina izinto ezibalulekile, isici ngasinye sinikela ekudaleni indawo ephephile nenokuthula yezivakashi. Ngokubeka kuqala ubumfihlo bezivakashi nokuvikelwa, amahhotela angakhuthaza umuzwa wokwethenjwa futhi alethe okuhlangenwe nakho okukhethekile okwedlula obekulindelekile.

 

2. Izinqubomgomo Nezinqubo Zobumfihlo

 

Amahhotela kufanele asungule futhi axhumane nezinqubomgomo nezinqubo zobumfihlo ezichazwe ngokucacile. Lezi zinqubomgomo zisebenza njengendlela yokuvikela ulwazi lomuntu siqu lwezivakashi nokuqinisekisa ukuthotshelwa kwemithetho yobumfihlo efanele. Kubalulekile ukuthi amahhotela aveze ngokuningiliziwe ukuthi ulwazi lwesivakashi luqoqwa, lusetshenziswe, lugcinwe futhi luvikelwe kanjani. Ngokwenza kanjalo, amahhotela awagcini nje ngokubonisa ukuzibophezela kwawo ekuhlonipheni ubumfihlo bezivakashi kodwa futhi asungula isisekelo sokwethenjwa. Izivakashi zingazizwa ziqiniseka ukuthi idatha yazo yomuntu siqu iphathwa ngokuzibophezela nangokuvikelekile kukho konke ukuhlala kwazo. Ukusebenzisa izinqubomgomo nezinqubo zobumfihlo ezibanzi kuyisici esibalulekile sokuqinisekisa ubumfihlo bezivakashi nokuvikelwa esikhathini samanje sedijithali.

 

3. Ukugcinwa kuyimfihlo Kolwazi Lwezivakashi

 

Ekuphakamiseni ubumfihlo nokuvikelwa kwezivakashi, kubalulekile ukuthi abasebenzi basehhotela baqeqeshelwe ukuphatha ulwazi lwesivakashi ngobumfihlo nobuhlakani obukhulu. Bonke abasebenzi kufanele baqonde ukubaluleka kokuvikela ulwazi lomuntu siqu lwezivakashi, okuhlanganisa namagama azo, amakheli, kanye nemininingwane yekhadi lesikweletu. Ukufinyelela kudatha enjalo ebucayi kufanele kukhawulelwe kubasebenzi abagunyaziwe ngokwesidingo sokwazi, futhi kufanele kube nemithethonqubo eqinile ukuze kuqinisekiswe ukuthi iyimfihlo. Ngokugcina isiko lokugcinwa kuyimfihlo, amahhotela angagxilisa ukwethemba izivakashi zawo, aziqinisekise ukuthi ulwazi lwazo lomuntu siqu lusingathwa ngezinga eliphezulu lokunakekela nokuvikeleka. Ngokuqeqeshwa okuphelele nezinqubomgomo eziqinisiwe, amahhotela angakwazi ukuvikela ukugcinwa kuyimfihlo kolwazi lwezivakashi futhi aphinde azimise njengendawo ethembekile.

 

4. Izinyathelo Zokuphepha Kwedatha

 

Ukuze kuvikelwe ngempumelelo ulwazi lwesivakashi ekufinyeleleni okungagunyaziwe noma ekuphulweni kwedatha okungase kube khona, amahhotela kufanele asebenzise izinyathelo zokuphepha zedatha eziqinile. Lezi zinyathelo zibalulekile ekuvikeleni kokubili amarekhodi ezivakashi zikagesi kanye nezomzimba. Amahhotela kufanele asebenzise amasistimu okulondoloza avikelekile avikela idatha yesivakashi ekufinyeleleni okungagunyaziwe. Ukwengeza, ulwazi olubucayi kufanele lubethelwe ukuze kuvinjelwe ukubuka okungagunyaziwe noma ukuphazamisa. Ukuqinisekisa ukusebenza kahle kwalezi zinyathelo zokuphepha, ukuhlolwa kokuvikela okuvamile kufanele kwenziwe ukuze kuhlonzwe ubungozi futhi kusetshenziswe izibuyekezo ezidingekayo noma ukuthuthukiswa. Ngokubeka phambili ukuphepha kwedatha, amahhotela angathuthukisa ukwethenjwa kwezihambeli futhi anciphise ubungozi bokuphulwa kwedatha. Ukusebenzisa izinyathelo ezibanzi zokuphepha kwedatha kubonisa indlela esheshayo yobumfihlo bezivakashi nokuvikelwa, iqinisekisa ukuthi ulwazi lwazo luhlala luyimfihlo futhi luvikelekile kukho konke ukuhlala kwaso.

 

5. Ukuqeqeshwa Kwabasebenzi Ngobumfihlo Bezivakashi

 

Ukuqeqeshwa kwezisebenzi zasehhotela kudlala indima ebalulekile ekuphakamiseni ubumfihlo nokuvikelwa kwezihambeli. Kubalulekile ukuthi izisebenzi zasehhotela zithole ukuqeqeshwa okuphelele ngokubaluleka kobumfihlo bezivakashi kanye nokuphathwa ngokuphephile kolwazi lwesivakashi. Lokhu kuqeqeshwa kufanele kuhlanganise izihloko ezihlukahlukene ezihlanganisa imithetho yokuvikela idatha, izinqubo ezifanele zokuphatha amarekhodi esivakashi, nezindlela ezifanele zokuphendula imibuzo yobumfihlo bezivakashi. Ngokuhlomisa abasebenzi ngolwazi namakhono adingekayo, amahhotela angaqinisekisa ukuthi ukwaziswa kwezivakashi kuphathwa ngokucophelela okukhulu nangokuyimfihlo. Lolu qeqesho luphinde lunikeze abasebenzi amandla okubhekana kahle nokukhathazeka okuyimfihlo kwezihambeli, kuthuthukise nakakhulu ukuzizwisa kwezivakashi. Izivuseleli ezivamile nezibuyekezo zezivumelwano zobumfihlo kufanele zihlinzekwe ukuze kuqinisekiswe ukuthi abasebenzi bahlala beqaphile futhi behambisana nezinqubo zakamuva zobumfihlo. Ngokubeka phambili ukuqeqeshwa kwezisebenzi ngobumfihlo bezivakashi, amahhotela angasungula isiko lokuqwashisa ngobumfihlo futhi akhe indawo lapho ulwazi lwesivakashi luphathwa ngezinga eliphakeme kakhulu lenhlonipho nobungcweti.

 

6. Isevisi Yegumbi Elinobuhlakani kanye Nemikhuba Yokugcina Indlu

 

Ukuhlonipha ubumfihlo bezivakashi kubalulekile ekuqinisekiseni ukuhlala ngokunethezeka nokuvikelekile. Izisebenzi zasehhotela kufanele zihambisane nemikhuba yobuhlakani lapho ziletha inkonzo yasekamelweni noma zenza imisebenzi yokunakekela indlu. Lokhu kuhlanganisa ukungqongqoza nokumemezela ubukhona bazo ngaphambi kokungena egumbini lezivakashi, ukuvumela izihambeli ithuba lokunikeza noma ukwenqabela ukufinyelela. Ukwengeza, ukunikeza izimpawu zobumfihlo ezivakashini ukuze zibonise izinga elincamelayo lobumfihlo kubalulekile. Ngokuhlonipha lezi zimpawu, abasebenzi bangakwazi ukuqhubeka befaka isandla kumuzwa wobumfihlo nokuvikeleka. Ukuhlonipha okuthandwa yizivakashi mayelana nobumfihlo bazo akubonisi nje kuphela ukuzibophezela ekunikezeni isevisi yamakhasimende eyingqayizivele kodwa futhi kukhuthaza ukwethenjwa nokwaneliseka. Ukugcina isevisi yegumbi elinobuhlakani kanye nezinqubo zokugcinwa kwendlu kuyingxenye ebalulekile yokudala indawo yokwamukela nenhlonipho yezivakashi, lapho ubumfihlo bazo bubekwa phambili futhi buphakanyiswe kukho konke ukuhlala kwazo.

 

7. Ukuphathwa Okuphephile Kwezikhalazo Zezivakashi Nezehlakalo

 

Ukuphathwa okuphephile kwezikhalazo nezigameko zezivakashi kubalulekile ekugcineni ukwaneliseka nokwethenjwa kwezivakashi. Izisebenzi zasehhotela kufanele zibe nezinqubo ezichazwe kahle zokubhekana nalezi zimo ngozwela nangobumfihlo. Ukusingatha ngokushesha izikhalazo zezivakashi nezigameko kukhombisa ukuzibophezela ekuxazululeni izinkinga nokuqinisekisa ukwaneliseka kwezivakashi. Kubalulekile ukuthi amalungu ahloniphe ubumfihlo besivakashi kuyo yonke inqubo, angalokothi adalule ulwazi olubucayi ngaphandle kwemvume ecacile yesivakashi.

 

Ngokusebenzisa izinqubo zokusingatha okuphephile, amahhotela adala indawo ephephile nesekelayo ukuze izivakashi ziveze ukukhathazeka kwazo noma zibike izigameko. Abasebenzi kufanele baqeqeshwe ekulaleleni ngenkuthalo, ekuzweleni nasekuxazululeni izingxabano ukuze babhekane ngokuphumelelayo nezikhalazo zezivakashi futhi baxazulule izinkinga ngendlela egculisayo. Ukuxhumana nezihambeli kufanele kuhlakaniphe, futhi noma yisiphi isinyathelo esidingekayo esithathwayo kufanele senziwe ngendlela ehlonipha ubumfihlo bazo.

 

Ukwakha ukwethenjwa kanye nokuthuthukisa ukwaneliseka kwezihambeli kuwumgomo omkhulu wokusingatha izikhalazo nezigameko zezivakashi. Ngokwazisa ubumfihlo bezivakashi, ukuphendula ngokushesha nangobungcweti, kanye nokuqinisekisa ukugcinwa kuyimfihlo kolwazi olubucayi, amahhotela angakhuthaza okuhlangenwe nakho okuhle kwezivakashi futhi akhe idumela lenkonzo enhle kakhulu nokunakekelwa kwezivakashi.

  

Ngokusebenzisa izinsiza zokuphepha nezici emakamelweni amahhotela nokuqinisekisa ubumfihlo bezivakashi nokuvikelwa, amahhotela anganikeza izivakashi zawo indawo ephephile nenethezekile. Ukuqeqeshwa kwabasebenzi okuvamile, ukubambelela ngokuqinile emigomeni yobumfihlo, kanye nokusetshenziswa kobuchwepheshe bezokuphepha obuthuthukisiwe kunomthelela ekuthuthukiseni ukuphepha nokwaneliseka kwezihambeli.

IPTV yehhotela

Embonini yanamuhla yokwamukela izihambi, ukuqinisekisa ukuphepha nokuvikeleka kwezivakashi kanye nempahla kubaluleke kakhulu. Obunye ubuchwepheshe obuvele njengethuluzi elibalulekile kulokhu i-IPTV (Internet Protocol Television). I-IPTV iletha izinhlelo zikamabonakude nokuqukethwe kwevidiyo ngenethiwekhi ye-IP, enikeza izici ezithuthukile namakhono amahhotela.

A. Kungani Kudingeka Uhlelo Lwe-IPTV?

Ukusebenzisa izinyathelo ezibanzi zokuphepha nokuvikeleka kubaluleke kakhulu ukuze amahhotela akhe indawo evikelekile eyenza abantu bathembane futhi enikeza ukuthula kwengqondo ezivakashini. Ngokusebenzisa izinhlelo ze-IPTV, amahhotela angakwazi ukuthuthukisa izindlela zawo zokuphepha nokuphepha.

 

I-IPTV iletha izinzuzo eziningi ekuphepheni nasekuvikelekeni emahhotela. Inika amandla ukwabelana ngolwazi lwesikhathi sangempela, ihlinzekele ukusabela kwesimo esiphuthumayo ngokushesha ngokuletha izaziso ezisheshayo, imiyalelo yokuphuma, nezibuyekezo zesimo sezulu. Ngaphezu kwalokho, i-IPTV ingahlanganisa ngaphandle komthungo nezinye izinhlelo zokuphepha, okuhlanganisa amakhamera okuqapha kanye nezinhlelo zokusabela ezimeni eziphuthumayo, okuqinisa ingqalasizinda yokuphepha iyonke.

 

Nge-IPTV, amahhotela angathuthukisa ukuphepha kwezihambeli, enze ukuxhumana kube lula, futhi athuthukise lonke uhlaka lwazo lokuphepha nokuvikeleka. Ngokusebenzisa amandla obuchwepheshe be-IPTV, amahhotela angakha indawo ebeka ukuphepha nokuvikeleka kuqala, anikeze izivakashi umuzwa onethezekile novikelekile kukho konke ukuhlala kwazo.

B. IPTV Yokugada Nokuqapha

Izinhlelo zokugada ze-IPTV zisebenzisa amandla obuchwepheshe be-IPTV ukuze kuthuthukiswe amakhono okugada nokuqapha emahhotela. Lawa masistimu asebenzisa amanethiwekhi e-IP ukuze adlulise futhi aphathe ukuphakelwa kwamavidiyo abukhoma, athuthukise ukusebenza kahle kukonke kokuqapha kwezokuphepha.

 

I-1. Izici Eziyinhloko

 

Izinhlelo ze-IPTV zinikeza uhla lwezici ezithuthukile eziklanyelwe ngqo izinjongo zokuqapha nokugada. Lezi zici zifaka:

 

1. Okuphakelayo kwevidiyo kwesikhathi sangempela: I-IPTV ivumela ukudluliselwa kokuphakelayo kwamavidiyo abukhoma, okuhlinzeka abasebenzi bezokuphepha ngokubonakala kwesikhathi sangempela sezindawo ezihlukahlukene ngaphakathi kwehhotela.
2. Ukufinyelela nokulawula kude: Nge-IPTV, abasebenzi bezokuphepha bangafinyelela futhi balawule amakhamera evidiyo bekude, okubenza bakwazi ukuqapha futhi baphendule izehlakalo endaweni emaphakathi.
3. Ukuqoshwa kwevidiyo kwekhwalithi ephezulu: Izinhlelo ze-IPTV zisekela ukuqoshwa kwevidiyo enesinqumo esiphezulu, okuqinisekisa ukuthi ividiyo ethathwe amakhamera agadayo icacile futhi inemininingwane ukuze ibuyekezwe futhi ihlaziywe ngokuhamba kwesikhathi.
4. Ukuhlanganiswa nezinye izinhlelo zokuvikela: I-IPTV ingahlanganisa ngaphandle komthungo namanye amasistimu okuvikela, njengokulawula ukufinyelela noma amasistimu e-alamu, evumela izenzo ezihlanganisiwe nezimpendulo ngokusekelwe ezenzakalweni zokuphepha.
5. Izibalo kanye Namakhono Okuqapha Okuhlakaniphile: Amasistimu e-IPTV angahlanganisa izibalo zevidiyo ezithuthukisiwe, okuvumela izici ezifana nokutholwa kokunyakaza, ukubala abantu, nokulandelela into. Lezi zibalo zithuthukisa amakhono okuqapha futhi zinike amandla ukuhlonzwa okusebenzayo kwezinsongo zokuphepha ezingaba khona.

 

2. Ukuqhathanisa Nezinhlelo Zokugada Zendabuko

 

Uma kuqhathaniswa nezinhlelo zokugada zendabuko, i-IPTV inikeza izinzuzo ezimbalwa. Okokuqala, i-IPTV ihlinzeka ngesixazululo esinokwehla nesiguquguqukayo esingamukela inani elikhulu lamakhamera nokusakaza kwevidiyo. Ukwengeza, amasistimu e-IPTV asebenzisa ingqalasizinda yenethiwekhi ye-IP ekhona, eqeda isidingo sokuhlukanisa ikhebula nokunciphisa izindleko zokufaka nezokulungisa.

 

Izinzuzo	I-IPTV	Izindlela Zokugada Zendabuko
Ukungafinyeleli	Ihlinzeka ngokuqina nokuguquguquka kwenani elikhulu lamakhamera nokusakaza kwevidiyo.	Angase abe nemikhawulo enanini lamakhamera abangawasekela.
Izindleko-Ngempumelelo	Isebenzisa ingqalasizinda yenethiwekhi ye-IP ekhona, yehlisa izindleko zokufaka nezokulungisa.	Idinga ingqalasizinda yekhebula ezinikele, kukhushulwe izindleko.
Ukuhlanganiswa Kwenethiwekhi	Ihlanganisa ngaphandle komthungo nengqalasizinda yenethiwekhi ye-IP ekhona, okuvumela ukuhlanganiswa okulula namanye amasistimu.	Kungase kudinge imizamo eyengeziwe yokuhlanganiswa kwenethiwekhi nokuhambisana.
Izici eziphambili	Inikeza izibalo zevidiyo, ukuqapha kwesikhathi sangempela, nokufinyelela kude ngamadivayisi ahlakaniphile.	Ingase ibe nokusebenza okulinganiselwe futhi intule izici ezithuthukile.
Isitoreji Esisheshayo	Ihlinzeka ngezixazululo zesitoreji esilinganiselayo, okuhlanganisa izinketho ezisekelwe emafini, zokuphatha kahle izingobo zomlando zevidiyo.	Ingase ibe nemikhawulo kumthamo wesitoreji, edinga ukuphathwa mathupha.
Ikhwalithi Yevidiyo Ethuthukisiwe	Isekela i-HD ngisho nezinqumo zevidiyo ze-4K, ihlinzeka ngezifunzo zevidiyo zekhwalithi ephezulu.	Ingase ibe nekhwalithi yevidiyo ephansi ngenxa yezinkinga zobuchwepheshe noma okokusebenza okuphelelwe yisikhathi.
Ukufinyeleleka kwesilawuli kude	Inika amandla ukufinyelela okukude kokuphakelayo okubukhoma nokurekhodiwe kwevidiyo ngamadivayisi ahlakaniphile noma iziphequluli zewebhu.	Ingase ibe namandla alinganiselwe wokufinyelela kude, okudinga ukufinyelela ngokomzimba eziteshini zokuqapha.
Ukuphathwa Okumaphakathi	Inikezela ngohlelo lokuphatha oluphakathi nendawo lokucushwa kwekhamera okwenziwe lula, ukuqapha, nokuphatha ukuqopha.	Ingase ithembele kumasofthiwe amaningi noma izinkundla zehadiwe, okwenza inqubo yokuphatha ibe nzima.

C. IPTV Yezokuxhumana Eziphuthumayo

I-IPTV idlala indima ebalulekile ekuxhumaneni okuphuthumayo ngaphakathi kwamahhotela. Ivumela ukusatshalaliswa ngokushesha nangempumelelo kolwazi olubalulekile phakathi nezimo eziphuthumayo, iqinisekisa ukuphepha nenhlalakahle yezivakashi nabasebenzi.

 

1. Izaziso Eziphuthumayo Nezaziso

 

I-IPTV ihlinzeka ngamahhotela ngamakhono okuthumela imiyalezo nokusakaza ngokushesha, okuvumela ukuxhumana okusheshayo nokusabalele ngesikhathi sezimo eziphuthumayo. Lesi sici sivumela ukulethwa kwezixwayiso eziphuthumayo, imiyalelo yokuphuma, nezixwayiso zokuphepha kuma-TV egumbi lesihambeli, izindawo zomphakathi, namanye amadivayisi anikwe amandla i-IPTV kulo lonke elasehhotela.

 

• Imiyalezo Esheshayo kanye Namakhono Okusakaza: Izinhlelo ze-IPTV zivumela amahhotela ukuthi athumele imilayezo esheshayo nokusakaza kubo bonke noma amaqembu athile ezivakashi nabasebenzi, okuqinisekisa ukuxhumana okufika ngesikhathi phakathi nezimo ezibucayi.
• Imiyalo Yokuphuma Esimeni Esiphuthumayo: I-IPTV ingabonisa imiyalelo yokuphuma ecacile nemfishane kuma-TV egumbi lesivakashi, inikeze izivakashi isiqondiso sesinyathelo nesinyathelo semizila yokuphuma, izindawo zomhlangano, nezinye izimiso zokuphepha.
• Izibuyekezo zesimo sezulu nezixwayiso zokuphepha: Amasistimu e-IPTV angahlanganisa nezinsizakalo zesimo sezulu ukuze anikeze izibuyekezo zesikhathi sangempela nezexwayiso zokuphepha, njengezixwayiso zesimo sezulu esibi noma izaziso zendawo eziphuthumayo.

 

2. Ukuhlanganiswa Nezinhlelo Eziphuthumayo Zokusabela

 

I-IPTV ingahlanganisa ngaphandle komthungo nezinhlelo ezihlukahlukene zokubhekana nezimo eziphuthumayo, ithuthukise ngokwengeziwe ukusebenza kahle nokuxhumana kwezinqubo eziphuthumayo ngaphakathi kwehhotela.

 

• Ukuxhuma ne-Fire Alarm kanye ne-Sprinkler Systems: Izinhlelo ze-IPTV zingahlanganiswa ne-alamu yomlilo kanye nezinhlelo zokufafaza. Esimeni lapho kutholakala umlilo noma intuthu, isistimu ye-IPTV ingabonisa ngokuzenzakalelayo imiyalelo yokuphuma, imininingwane yokuxhumana yesimo esiphuthumayo, nezimpawu ezibonakalayo ukuze ziqondise izivakashi nabasebenzi endaweni ephephile.
• Ukuxhumana Nabasebenzi Basehhotela kanye Nabasebenzi Bezimo Eziphuthumayo: Izinhlelo ze-IPTV zivumela ukuxhumana nokuxhumana okuphumelelayo phakathi kwabasebenzi basehhotela nabasebenzi bezimo eziphuthumayo. Ngokuhlanganisa nemishini yokuxhumana yezindlela ezimbili, njengemisakazo noma izinhlelo ze-intercom, i-IPTV yenza kube lula ukuxhumana ngesikhathi sangempela, ivumela ukusabela okusheshayo nokusebenzisana ngesikhathi sezimo eziphuthumayo.

 

Ngendima yayo ekuxhumaneni okuphuthumayo, i-IPTV ithuthukisa ikhono lehhotela lokuxwayisa, ukwazisa, nokuqondisa izivakashi nabasebenzi ngempumelelo phakathi nezimo ezibucayi. Ngokusebenzisa imiyalezo esheshayo, imiyalelo yokuphuma esimweni esiphuthumayo, nezibuyekezo zesimo sezulu, i-IPTV iqinisekisa ukuxhumana okusheshayo nokunembile. Ukuhlanganiswa nezinhlelo ze-alamu yomlilo, amasistimu okufafaza, kanye nemishini yokuxhumana yezindlela ezimbili kwenza ukuxhumana nokusabela okungenazihibe, kuthuthukise ukuphathwa kwezimo eziphuthumayo phakathi kwehhotela.

D. IPTV Yokuphepha Nokunethezeka Kwezivakashi

I-IPTV inikeza izici ezihlukahlukene ezisiza ekuthuthukiseni ukuphepha kwezivakashi ngaphakathi kwendawo yehhotela.

 

• Izinkinobho Zokwethuka Nosizo Lwezimo Eziphuthumayo: Amasistimu e-IPTV angafaka izinkinobho zokwethuka kuma-TV wegumbi lesihambeli, okuvumela izivakashi ukuthi zixwayise ngokushesha abasebenzi basehhotela uma kunesidingo esiphuthumayo noma sosizo oluphuthumayo.
• Ukulawula Ukufinyelela Igumbi nge-IPTV: I-IPTV ingahlanganisa nesistimu yokulawula ukufinyelela kwehhotela, ivumele izivakashi ukuthi zilawule futhi zilawule ukufinyelela kwegumbi ngohlelo lwazo lwe-TV yangaphakathi, ithuthukise ukuvikeleka futhi inikeze izivakashi ukuthula kwengqondo.
• Amasevisi Okulandelela Isivakashi Nezindawo: Amasistimu e-IPTV angahlanganisa ukulandelela izihambeli namasevisi endawo, avumele amahhotela ukuthi aqaphe ukuthi izivakashi zikuphi futhi aqinisekise ukuphepha kwazo ezimeni eziphuthumayo.

 

Ngokungeziwe ekuthuthukiseni ukuphepha, amasistimu e-IPTV ahlinzeka ngoxhaxha lwezinzuzo ezithuthukisa kakhulu ukuzizwisa kwesivakashi nokuba lula.

 

• Ulwazi Lokuphepha Kwangaphakathi Namathiphu: Amasistimu e-IPTV angabonisa ulwazi olubalulekile lokuphepha namathiphu kuma-TV wegumbi lezivakashi, afundise izivakashi mayelana nezimiso zokuphepha eziqondene nehhotela, izinqubo eziphuthumayo, kanye nemihlahlandlela yokuphepha evamile.
• Izinketho Zokuzijabulisa Nezolwazi ku-IPTV: I-IPTV inikezela ngezinketho eziningi zokuzijabulisa nolwazi kuma-TV wegumbi lezivakashi, okuhlanganisa ukufinyelela eziteshini ze-TV, amamuvi adingeka kakhulu, izibuyekezo zesimo sezulu, izindawo ezikhangayo zendawo, nezinsizakalo zamahhotela. Lokhu kuthuthukisa isipiliyoni sesivakashi sisonke futhi kuqinisekisa ukuhlala kwazo kuyajabulisa futhi kuyaheha.
• Ukuhlanganiswa Okungenazihibe Nezinye Izinkonzo Zehhotela: I-IPTV ingahlanganisa kalula nezinye izinsiza zehhotela, njengenkonzo yasekamelweni, i-concierge, ukubhukha kwe-spa, nezinhlelo zemiyalezo yezivakashi. Lokhu kuhlanganiswa kwenza kube lula ukusebenzisana kwezivakashi, kwenza izicelo zesevisi zibe lula, futhi kuthuthukisa ukunethezeka kukho konke ukuhlala kwazo.

 

Ngokusebenzisa i-IPTV ukuze kube lula nokuphepha kwezivakashi, amahhotela adala indawo evikelekile ebeka kuqala inhlalakahle yezihambeli. Izinkinobho zokwethuka, ukulawula ukufinyelela kwegumbi, nezinsizakalo zokulandelela izihambeli zithuthukisa ukuphepha kwesivakashi, kuyilapho ulwazi lokuphepha lwangaphakathi kwegumbi nezinketho zokuzijabulisa ku-IPTV kuthuthukisa ukuzizwisa kwesivakashi. Ukuhlanganiswa okungenazihibe kwe-IPTV nezinye izinsiza zamahhotela kuthuthukisa ngokwengeziwe ukunethezeka, okwenza ukuhlala kwezivakashi kujabulise futhi kungabi nazinkathazo.

Sethula Izixazululo Zehhotela le-FMUSER IPTV

Siyakwamukela ku-FMUSER's Hotel IPTV Solutions, lapho silwela ukukunikeza izixazululo ezingcono kakhulu ze-turnkey zokuvikeleka kwehhotela lakho, ukuphepha, kanye nolwazi lwezivakashi zizonke. Njengozakwethu owethembekile, sizimisele ukukusiza ukuthi uthuthukise amasistimu akho akhona futhi uthuthukise inzuzo yakho.

 

 

Nazi izinzuzo esizinikezayo ngaphezu kwabanye:

 

• Izixazululo eziphelele ze-turnkey: Sinikeza iphakheji ephelele ehlanganisa izingxenyekazi zekhompuyutha, ukwesekwa kobuchwepheshe, isiqondiso sokufaka endaweni, nezinye izinsiza eziningi. Kusukela ekuqaleni kuze kube sekupheleni, siqinisekisa okuhlangenwe nakho kwakho nezihambeli zakho ezingenazihibe.
• Ukwenza ngendlela oyifisayo ukuze uvumelane nezidingo zehhotela lakho: Siyaqonda ukuthi ihhotela ngalinye linezidingo ezihlukile. Ithimba lethu lochwepheshe lizosebenza eduze nawe ukwenza ngokwezifiso izixazululo zethu ukuze zivumelane nezidingo zakho ezithile. Ungathembela kithi ukuthi sikulethe ukuzizwisa okwenzelwe wena okwedlula okulindele.
• Ukuhlola Nokuthuthukisa Uhlelo: Ochwepheshe bethu abazinikele bazohlola ngokuphelele amasistimu akho akhona. Sizohlonza izindawo okufanele zithuthukiswe futhi sincome izixazululo ezifanelekile zokuthuthukisa ukusebenza kahle nokusebenza kwehhotela lakho.
• Ukuthuthukisa Isipiliyoni somsebenzisi: Sizibophezele ekudaleni okwenziwa yizivakashi okukhethekile. Izixazululo zethu ze-IPTV zinikeza isixhumi esibonakalayo esisebenziseka kalula, esinikeza izivakashi zakho ukufinyelela okulula kunhlobonhlobo yezinketho zokuzijabulisa nezinsizakalo zamahhotela. Ngobuchwepheshe bethu obuphambili, siqinisekisa ukuthi izivakashi zakho zizoba nokuhlala okujabulisayo nokukhumbulekayo.

 

👇 Hlola izici ezinemininingwane eminingi yezixazululo zehhotela IPTV ????

- Kwabanikazi Bamahhotela: https://www.fmradiobroadcast.com/product/detail/hotel-iptv.html

- Onjiniyela: https://www.fmradiobroadcast.com/solution/detail/hotel-iptv-turnkey-solution

 

Kwa-FMUSER, sikholelwa ekwakheni ubudlelwano obuhlala njalo namakhasimende ethu. Asiyena nje omunye umthengisi; sihlose ukuba nguzakwethu omethembayo ngokuhamba kwesikhathi. Ngobuchwepheshe bethu nokwesekwa okuqhubekayo, silapha ukuze sikusize uzulazule esimweni sobuchwepheshe esithuthuka ngokushesha, siqinisekise ukuthi ibhizinisi lakho lihlala lingaphambi komncintiswano.

 

Ungaphuthelwa yithuba lokuguqula ihhotela lakho nge-FMUSER's Hotel IPTV Solutions. Xhumana nathi namuhla ukuze ufunde kabanzi mayelana nokuthi singalisiza kanjani ibhizinisi lakho ukuthi liphumelele kuyilapho sinikeza okuhlangenwe nakho okungenakulibaleka ezivakashini zakho. Masibe uzakwethu othembekile kuzo zonke izidingo zakho zehhotela IPTV.

Ukuphepha kokudla

Ukuqinisekisa ukuphepha kokudla kubaluleke kakhulu embonini yokwamukela izivakashi, ikakhulukazi emahhotela lapho ukuhlinzekwa kokudla okuphephile nokuhlanzekile kubalulekile ukuze izivakashi zigculiseke futhi zibe nempilo enhle. Umthwalo wemfanelo awukho kubasebenzi basekhishini kuphela kodwa futhi nakubaphathi behhotela ekusebenziseni izimiso nezinqubo eziqinile zokuphepha kokudla. Lesi sigaba sizohlola izinto ezibalulekile namasu ahilelekile ekugcineni amazinga okuphepha kokudla ngaphakathi kwamahhotela

1. Imithetho Yasekhaya neyamazwe Ngamazwe

2. Ukuphatha Ukudla Okufanelekile Nokugcina

Ukuze kugcinwe izindinganiso zokuphepha kokudla, amahhotela kufanele asungule futhi aphoqelele imithethonqubo eqinile yokuphatha nokugcina ukudla. Lokhu kuhlanganisa izinqubo ezimbalwa ezibalulekile, njengokugcina izilawuli eziqinile zokushisa, ukulebula ngokunembile nokuqomisana nezinto ezibolayo, nokuqapha njalo amayunithi eziqandisi ukuze kuncishiswe ubungozi bokukhula kwebhaktheriya. Ngokusebenzisa lezi zinyathelo, amahhotela angaqinisekisa ukuthi ukudla okunikezwa izivakashi kuphephile futhi akungcoliswanga. Kubalulekile ukuthi amahhotela abeke eqhulwini ukuphathwa kahle nokugcinwa kokudla ukuze kuvikelwe inhlalakahle yabathengi bawo futhi alondoloze idumela elihle embonini yezokuvakasha.

3. Imikhuba Yenhlanzeko Nokuthuthwa Kwendle

Ukugcina izindinganiso eziphakeme zokuhlanzeka nokukhucululwa kwendle kubaluleke kakhulu ezindaweni zokudlela zamahhotela. Bonke abasebenzi abathintekayo ekulungiseni ukudla nasensimini kumele balandele izinqubo eziqinile, okuhlanganisa ukugeza izandla njalo, ukugqoka amagilavu, nokusebenzisa izitsha. Lezi zinyathelo zibalulekile ekwehliseni ubungozi bokutheleleka ngegciwane kanye nokusabalala kwamagciwane atholakala ekudleni. Ngokubeka kuqala imikhuba efanele yenhlanzeko, amahhotela angaqinisekisa ukuthi izivakashi zawo zivikelekile ezingozini zempilo ezingaba khona. Ukunciphisa lezi zingozi akusona nje isibopho esingokomthetho kodwa futhi kudlala indima ebalulekile ekugcineni ukwaneliseka kwezivakashi kanye nesithunzi sehhotela sisonke.

4. Ukuphathwa kwe-Allergen

Ukulawulwa okuphumelelayo kokungezwani komzimba kubalulekile ukuze amahhotela amukele izivakashi ngokungezwani nokudla. Amahhotela kufanele abe nemithetho elandelwayo ecacile ukuze asingathe futhi axhumane nolwazi oluphathelene nezinto ezivamile ezingezwani nokudla. Lokhu kuhlanganisa ukulebula okufanele kwezithako, ukuhlukaniswa kokudla okungezwani nomzimba kulokho okungezona i-allergenic, kanye nokuthatha izinyathelo zokuvimbela ukungcoliswa okuphambene. Ngokusebenzisa lezi zinyathelo, amahhotela angaqinisekisa ukuphepha kwezivakashi ezinokungezwani nokudla futhi anciphise ubungozi bokungezwani komzimba okungaba khona. Lokhu kubonisa ukuzibophezela kwehhotela ekunikezeni zonke izihambeli ukudla okuphephile nokubandakanyayo.

5. Ukuhlolwa Okuvamile Nokucwaningwa Kwamabhuku

6. Ukuqeqeshwa Nemfundo

Ngokubeka kuqala ukuphepha kokudla nokuhlangabezana nemithetho yezempilo nokuphepha, amahhotela angavimbela izifo ezitholakala ekudleni, athuthukise ukwaneliseka kwezivakashi, futhi alondoloze idumela elihle. Ukunamathela ezindleleni ezifanele zokuphatha ukudla, ukusebenzisa izimiso zenhlanzeko, nokuhlinzeka ngokuqeqeshwa okuphelele kwabasebenzi kunomthelela ekwenzeni ukudla okuphephile nokujabulisayo kwezivakashi.

Ukuphepha Kwabasebenzi

Embonini yezihambi, ukuphepha nokuvikeleka kwabasebenzi basehhotela kubaluleke kakhulu. Lesi sigaba sihlose ukuhlinzeka ngemininingwane ebanzi ezicini ezihlukahlukene ezinomthelela ekudaleni indawo yokusebenza ephephile nevikelekile yezisebenzi zamahhotela.

 

1. Ukuhlonza Izingozi Ezingaba Khona

 

Ukuze ugcine indawo ephephile ngaphakathi kwezakhiwo zehhotela, kubalulekile ukuhlola ubungozi okuvamile. Lokhu kuhlola kufanele kube okuphelele futhi kufake kokubili izindawo zezivakashi nezindawo zabasebenzi kuphela. Izingozi ezifana nephansi elishelelayo, izintambo eziveziwe, izinto zokusebenza ezingasebenzi kahle, nokukhanyisa okunganele kufanele kubonakale futhi kubhalwe phansi. Uma lezi zingozi sezihlonziwe, izivumelwano kufanele zenziwe ukuze kulungiswe ngokushesha futhi kuncishiswe.

 

Ukwengeza, kubalulekile ukuhlinzeka ngoqeqesho olwanele mayelana nokuqashelwa kwezingozi kubo bonke abasebenzi. Kufanele bafundiswe ukuthi bangahlonza futhi babike kanjani izingozi zokuphepha ezingaba khona emnyangweni noma kubaphathi abafanelekile. Lokhu kuqeqeshwa kufanele kuhambisane nezindima ezithile, kugxilwe ekuboneni izingozi ezivamile ezihlobene nemisebenzi yabo. Isibonelo, abasebenzi bangase baqeqeshwe ngamasu afanele okuphakamisa noma bafundiswe indlela yokubona izimpawu zodlame olungase lube khona.

 

Ukuqinisekisa ukubika ngempumelelo, izinqubo ezicacile kufanele zisungulwe. Bonke abasebenzi kufanele bazi ukuthi kufanele babike kanjani futhi kubani izingozi ezingaba khona noma izimo ezingaphephile abahlangabezana nazo. Kubalulekile ukukhuthaza ukuxhumana ngokukhululekile nokudala isiko lapho abasebenzi bezizwa bekhululekile ukubika izingozi ngaphandle kokwesaba ukujeziswa. Ngokusebenzisa lezi zinyathelo, ihhotela lingakwazi ukubhekana nezinkinga zokuphepha futhi lidale indawo ephephile yazo zombili izivakashi nabasebenzi.

 

2. Ukukhuthaza Indawo Yokusebenzela Ephephile

 

Ukubeka phambili ukuphepha kwabasebenzi, kufanele kuqaliswe izinhlelo zokuqeqesha ezibanzi. Lezi zinhlelo kufanele zihlanganise izinqubo zokuphepha ezijwayelekile kanye nezingozi eziqondene nomsebenzi. Abasebenzi kufanele baqeqeshwe ngezinqubo zokubhekana nezimo eziphuthumayo, okuhlanganisa ukuphepha emlilweni, izinhlelo zokuphuma, kanye nosizo lokuqala. Ukuqeqeshwa okuqhubekayo kufanele kuhlinzekwe ukuze kuqinisekiswe ukuthi abasebenzi bahlala benolwazi ngezinqubo zokuphepha nezindlela ezihamba phambili.

 

Ukuhlonza izindima zemisebenzi ezidinga okokuvikela umuntu (i-PPE), njengamagilavu, imaski, noma izibuko zokuphepha, kubalulekile. Abasebenzi abakulezi zindima kufanele bahlinzekwe nge-PPE edingekayo futhi baqeqeshwe ngokusetshenziswa kwayo okufanele, ukugcinwa nokuchithwa kwayo. Ukuhlolwa okuvamile nokushintshwa kwe-PPE kufanele kwenziwe ukuze kuqinisekiswe ukusebenza kwayo.

 

Ukucatshangelwa kwe-ergonomic kufanele futhi kucatshangelwe ukuze kuncishiswe amathuba okulimala kwe-musculoskeletal. Izikhungo zokusebenza nemisebenzi kufanele ihlolwe ubungozi be-ergonomic. Izisebenzi kufanele zinikezwe okokusebenza kwe-ergonomic, njengezihlalo ezilungisekayo, izindawo zokuphumula, noma amathreyi ekhibhodi, ukuze kuthuthukiswe ukuma okufanelekile nokunciphisa ubunzima.

 

Ukuqalisa izinyathelo zokuphepha kubasebenzi kubalulekile ukuze bavikeleke ezinsongweni ezingaba khona noma udlame. Lokhu kungase kuhlanganise ukufaka amakhamera agadayo, izinkinobho zokwethuka, noma abasebenzi bezokuphepha ezindaweni ezisebenzela abasebenzi kuphela. Abasebenzi kufanele futhi baqeqeshwe ngendlela yokusabela ezigamekweni zezokuphepha noma izinsongo, futhi ukuqeqeshwa kokuzivikela kungase kuhlinzekwe uma kunesidingo.

 

Ukuhlolwa okujwayelekile kokuphepha kwezindawo zabasebenzi kanye nemishini kufanele kwenziwe ukuze kuqinisekiswe ukuthotshelwa kwezindinganiso zokuphepha. Noma yiziphi izinkinga zokuphepha ezihlonziwe kufanele zixazululwe ngokushesha, futhi izinyathelo ezithathiwe kufanele zitshelwe abasebenzi. Amashejuli okuvikela okulungisa kufanele asungulwe ukuze kuncishiswe ubungozi bokungasebenzi kahle noma izingozi.

 

Ukudala isiko lokuphepha kubalulekile ekukhuthazeni indawo yokusebenza ephephile. Lokhu kungafezwa ngokukhuthaza ukubamba iqhaza okubonakalayo nokuzibandakanya kwabo bonke abasebenzi. Ukubona nokuklomelisa abasebenzi ababonisa imikhuba yokuphepha eyisibonelo noma ababambe iqhaza ekuhlonzeni nasekuxazululeni izinkinga zokuphepha kungase kuthuthuke nakakhulu isimo sokuphepha. Ingxoxo evulekile kufanele ikhuthazwe, ivumele abasebenzi ukuthi baxoxe ngokukhululeka ngezinto ezithinta ukuphepha futhi babelane ngeziphakamiso zokuthuthukisa.

 

Ngokusebenzisa amathiphu okuphepha kwezisebenzi nokukhuthaza indawo ephephile yokusebenza, amahhotela abeka kuqala inhlalakahle yabasebenzi bawo. Ukuhlonza izingozi ezingaba khona, ukuhlinzeka ngokuqeqeshwa okuphelele, kanye nokukhuthaza isiko lokukhathalela ukuphepha kunomthelela ekwehliseni ubungozi bezingozi nokulimala emsebenzini. Ukuhlolwa okuvamile, ukusetshenziswa ngendlela efanele kwezinto zokuzivikela, kanye nemigudu yokuxhumana evulekile kuqinisekisa ukuthi abasebenzi bazizwa bephephile futhi besekelwe endaweni abasebenza kuyo.

 

3. Izinhlelo Zokuqeqesha Ngokuphepha Zabasebenzi Bamahhotela

 

Izinhlelo zokuqeqesha ngokuphepha zabasebenzi basehhotela zibalulekile ukuze kuqinisekiswe indawo ephephile kubo bobabili abasebenzi kanye nezivakashi. Kufanele kuthathwe indlela ebanzi ukuze kuhlanganiswe izihloko ezahlukene zokuphepha. Ukuqashelwa kwezingozi, ukuphepha emlilweni, ukuphepha kukagesi, ukuphatha amakhemikhali, kanye ne-ergonomics konke kufanele kufakwe ezinhlelweni zokuqeqesha. Lezi zinhlelo kufanele zihambisane nezindima ezithile zemisebenzi, kuqinisekiswe ukuthi isisebenzi ngasinye sithola ukuqeqeshwa okufanele okusekelwe emithwalweni yakhe.

 

Ngesikhathi senqubo yokugibela abasebenzi abasha, ukuqondisa kokuphepha kufanele kuhlanganiswe. Lokhu kuhlanganisa ukuhlinzeka ngesifinyezo sezinqubomgomo zokuphepha kwehhotela, izinqubo eziphuthumayo, nokugcizelela ukubaluleka kokulandela izimiso zokuphepha. Abasebenzi abasha kufanele futhi baziswe izici zokuphepha endaweni yokusebenza, njengezicisha umlilo, izindawo zokuphuma eziphuthumayo, nezimpahla zosizo lokuqala.

 

Ukuze kugcinwe izinga eliphezulu lolwazi lokuphepha phakathi kwabasebenzi, kufanele kwenziwe izifundo zokuvuselela ukuphepha njalo. Lezi zifundo zisebenza ukuqinisa ulwazi olukhona kanye nokuvuselela abasebenzi kunoma yiziphi izinguquko kuzivumelwano zokuphepha. Kubalulekile ukugcina abasebenzi benolwazi mayelana nemithetho emisha yokuphepha, izindlela ezihamba phambili zomkhakha, kanye nokukhathazeka okukhulayo kwezokuphepha. Ukusebenzisa izindlela ezahlukene zokuqeqesha, njengezinkundla zokucobelelana ngolwazi, amamojula aku-inthanethi, amavidiyo, noma ukulingiswa okusebenzisanayo, kungasiza ukwenza ukuqeqeshwa kuhehe futhi kusebenze kahle.

 

Imisebenzi ethile ingase idinge ukuqeqeshwa okukhethekile kokuphepha ngenxa yemvelo yemisebenzi yazo. Isibonelo, abasebenzi abagcina amakhaya abasebenzisa amakhemikhali noma abalungisayo abasebenza ngezinto zikagesi bangadinga ukuqeqeshwa okukhethekile. Lokhu kuqeqeshwa kufanele kugxile ekufundiseni abantu indlela yokusingatha ngokuphephile imisebenzi ethile, ukusebenzisa amathuluzi ngendlela efanele, nokuhlonza izingozi ezingaba khona eziyingqayizivele ezindimeni zabo. Kubalulekile ukuqinisekisa ukuthi bonke abasebenzi bathola ukuqeqeshwa okuqondene nokuphepha okuqondene nomsebenzi uma benikezwe izikhundla ezintsha noma imisebenzi.

 

4. Ukuqeqeshwa Nezinqubo Zezimo Eziphuthumayo

 

Ukuqinisekisa ukusabela okusheshayo nangempumelelo ezimweni eziphuthumayo, kubalulekile ukuthuthukisa kanye nokuxhumana nohlelo oluphelele lokuphendula izimo eziphuthumayo kubo bonke abasebenzi. Lolu hlelo kufanele lubandakanye izinqubo eziqondile zezinhlobo ezahlukene zezimo eziphuthumayo, ezifana nemililo, izimo eziphuthumayo zezokwelapha, izinhlekelele zemvelo, noma izigameko zokuphepha. Kubalulekile ukuchaza ngokucacile izindlela zokuphuma, izindawo zokuhlangana eziqokiwe, kanye neqhaza nezibopho zabasebenzi ngesikhathi sezimo eziphuthumayo.

 

Ukuqeqeshwa kokuphepha komlilo kufanele kuhlinzekwe kubo bonke abasebenzi ukuze bavimbele futhi baphendule izigameko zomlilo. Lokhu kuqeqeshwa kufanele kufake ukuvimbela umlilo, ukusetshenziswa kwesicishamlilo kanye nezinqubo zokuphuma. Kufanele kwenziwe izivivinyo zokucisha umlilo okuvamile ukuze kuqinisekiswe ukuthi abasebenzi bayayazi imizila yokuphuma futhi bayayiqonda indima yabo ezimeni eziphuthumayo. Abasebenzi kufanele baqeqeshelwe ukuhlonza izingozi zomlilo futhi babikele iziphathimandla ezifanele.

 

Ukuqeqeshwa kwezimo eziphuthumayo zezokwelapha kubalulekile ukuze abasebenzi bakwazi ukunikeza usizo ngokushesha. Ukuqeqeshwa kufanele kufake amasu osizo lokuqala ayisisekelo, i-CPR, kanye nokusetshenziswa kwe-automated external defibrillators (AEDs). Izisebenzi kufanele zifundiswe ukubona izimpawu zezimo eziphuthumayo zezokwelapha ezivamile futhi zinikeze usizo olufanele kuze kufike usizo lwezokwelapha oluchwepheshile. Kubalulekile ukuthi abasebenzi bazi indawo yezimpahla zosizo lokuqala kanye nemishini yezokwelapha eziphuthumayo.

 

Ukuqeqesha abasebenzi ngokuqaphela nokusabela ezigamekweni zezokuphepha kubalulekile ukuze kuqinisekiswe ukuphepha kwezivakashi nabasebenzi. Lokhu kuqeqeshwa kufanele kufake izigameko ezehlukene zokuphepha, njengokuxabana kwezivakashi, ukweba, noma imisebenzi esolisayo. Kufanele kuhlinzekwe imihlahlandlela yokuthi ungaxhumana kanjani nezivakashi ngesikhathi sezigameko zokuphepha kuyilapho ugcina ukuphepha komuntu siqu. Kunconywa ukusebenzisana nama-ejensi wendawo ukuze unikeze uqeqesho olukhethekile oluqondene nendawo yehhotela.

 

Ukugcizelela ukuxhumana okuphumelelayo nokuxhumana ngesikhathi sezimo eziphuthumayo kubalulekile. Izisebenzi kufanele ziqeqeshwe ngendlela yokusebenzisa izinto zokuxhumana, njengemisakazo yezindlela ezimbili noma izinkinobho zokushaya ucingo oluphuthumayo, ukuze zixwayise abanye futhi zifune usizo. Ukwenza izivivinyo zokuqeqesha ezilingisa izimo eziphuthumayo kungasiza ukuzijwayeza ukuxhumana okusebenzayo nokuxhumana phakathi kwabasebenzi.

 

Ukukhuthaza abasebenzi ukuthi babhale futhi babike abakubonile kanye nezenzo zabo phakathi nezimo eziphuthumayo kubalulekile ekufundeni ezehlakalweni ezedlule. Ukubuyekeza njalo nokuhlola ukusebenza kwezinqubo zokusabela ezimeni eziphuthumayo kuyadingeka. Izibuyekezo kufanele zenziwe ngokusekelwe ezifundweni ezitholakala ezehlakalweni zangempela noma ezifanisiwe ukuze kuthuthukiswe ngokuqhubekayo uhlelo lokusabela ezimeni eziphuthumayo.

 

Ngokusebenzisa izinhlelo ezibanzi zokuqeqesha zokuphepha kanye nezinqubo zokuqeqesha zokubhekana nezimo eziphuthumayo, amahhotela anganika abasebenzi bawo amandla okubhekana ngokuphumelelayo nezingozi ezingaba khona futhi baphendule ezimweni eziphuthumayo. Ukubuyekezwa okuvamile kokuqeqeshwa, imfundo eqhubekayo, kanye nokuqiniswa kwezimiso zokuphepha kunomthelela ekudaleni indawo yokusebenza ephephile nevikelekile yazo zonke izisebenzi. Lokhu akugcini nje ngokuthuthukisa inhlalakahle yabasebenzi kodwa futhi kuqinisekisa ukuphepha nokwaneliseka kwezivakashi zasehhotela.

Ukuphepha Komlilo

Ukuphepha emlilweni kubaluleke kakhulu emahhotela, lapho inhlalakahle nokuphepha kwezivakashi kuyinto eza kuqala. Amathuba okuba kube nomlilo endaweni yehhotela kuwusongo lwangempela okufanele kubhekwane nalo ngempumelelo. Ngakho-ke abanikazi bamahhotela kufanele basebenzise izinyathelo ezibanzi zokuphepha komlilo ukuze baqinisekise ukuthi izakhiwo zabo zihlonyiselwe ukuvimbela, ukubona, kanye nokubhekana nezimo eziphuthumayo zomlilo.Lesi sigaba sizohlinzeka ngemininingwane yokuphepha emlilweni emahhotela, sigqamisa izici ezibalulekile abaphathi nabasebenzi okufanele bazicabangele. vikela kokubili izivakashi nabasebenzi. 

A. Ukuvikela Izivakashi Nabasebenzi Uma Kusha

 

1. Ukutholwa Kusenesikhathi Nesaziso

2. Ukuhlelwa Kokuthutha Nezinqubo

3. Izinhlelo Zokucisha Umlilo

4. Ukuqeqeshwa Kwabasebenzi Ngokuphepha Emlilweni

5. Ukusebenzisana Neziphathimandla Zomlilo

6. Imibhalo kanye Nokuthuthukiswa Okuqhubekayo

Ngokugcizelela ukubaluleka kokuphepha emlilweni, ukusebenzisa izinyathelo zokuvimbela, nokulungiselela abasebenzi ukuze baphendule ngendlela ephumelelayo, amahhotela anganciphisa kakhulu ingozi yokusha futhi avikele ukuphila nokuphila kahle kwezivakashi nabasebenzi. Izinyathelo zokuphepha komlilo azigcini nje ngokuvikela abantu nempahla kodwa futhi zineqhaza esimeni sehhotela, ukuqhubeka kwebhizinisi, nokwaneliseka kwezivakashi.

B. Izinyathelo Zokuphepha Emlilweni Wehhotela

1. Ukuhlolwa Kokuphepha Komlilo kanye Nezinqubo

Ukuze kuqinisekiswe ukuphepha kwezivakashi nabasebenzi, kubalulekile ukuthi amahhotela asebenzise uhlelo olubanzi lokuphepha emlilweni. Lokhu kuhlanganisa ukuhlola njalo ukuze kuqinisekiswe ukuthotshelwa kwemithetho yokuphepha emlilweni futhi kuhlonzwe noma yiziphi izingozi ezingaba khona noma ukushiyeka. Izindlela zokuphuma umlilo, ukukhanyisa izimo eziphuthumayo, ama-alamu omlilo, amasistimu okufafaza, izicishamlilo, nezinye izinto zokuvikela umlilo kufanele zihlolwe, futhi noma yiziphi izinkinga kufanele zixazululwe ngokushesha. Kubalulekile ukubhala konke ukuhlolwa nezinyathelo ezithathiwe ukuze zisetshenziswe esikhathini esizayo.

 

Ngaphezu kokuhlolwa, ukugcinwa kwezinhlelo zokuphepha komlilo kubalulekile. Ukugcinwa njalo nokuhlolwa kwama-alamu omlilo, izifafazi, nezinhlelo zokucisha umlilo kufanele kwenziwe ukuze kuqinisekiswe ukusebenza kwazo okufanele. Ukulandela imihlahlandlela yomkhiqizi nokuhlela ukuhlolwa kochwepheshe kanye nokusevisa njengoba kudingekile kuzosiza ukugcina lezi zinhlelo zisesimweni esifanele. Amarekhodi anemininingwane emisebenzi yokulungisa, okuhlanganisa nezinsuku, imiphumela, nanoma yikuphi ukulungiswa okwenziwe, kufanele kugcinwe.

 

Ukwakha izinhlelo nezinqubo eziphelele zokuphepha emlilweni kungenye into ebalulekile yokuqinisekisa ukuphepha emlilweni wamahhotela. Lezi zinhlelo kufanele zihambisane nesakhiwo sehhotela, inani lezitezi, kanye nezingozi ezithile. Izindlela zokuphuma, izindawo zokuhlangana eziphuthumayo, kanye nezindima eziqokiwe kanye nezibopho zabasebenzi ngesikhathi sezigameko zomlilo kufanele zibekwe ngokucacile. Kubalulekile ukuxhumana ngalezi zinhlelo kubo bonke abasebenzi futhi unikeze uqeqesho ukuze kuqinisekiswe ukuthi bayayiqonda izinqubo kanye nemisebenzi yabo.

 

Izivivinyo zokucisha umlilo ezivamile ziyadingeka ukuze abasebenzi bajwayelane nezinqubo zokuphuma, imizila, kanye nokusetshenziswa okufanele kwemishini yokuphepha emlilweni. Ukuhlola ukusebenza kahle kokuzivivinya kanye nokunikeza impendulo kubasebenzi kungasiza ukuthuthukisa izikhathi zokuphendula nezinqubo. Ukuqeqeshwa okuqhubekayo kokuphepha emlilweni kufanele kunikezwe abasebenzi abasha, futhi izifundo zokuvuselela kufanele zinikezwe abasebenzi abakhona.

 

Izimpawu ezifanele zokuvikela umlilo nazo zibalulekile. Sula id izimpawu ezibonakalayo kufanele zifakwe kulo lonke ihhotela, okuhlanganisa nezimpawu ezikhomba indlela zokuphuma ezimweni eziphuthumayo, izindawo zokuhlangana zomlilo, nezinto zokusebenza zokucima umlilo. Kubalulekile ukuhlanza njalo, ukunakekela, kanye nokubuyekeza izimpawu njengoba kudingeka ukuze uqinisekise ukubonakala nokusebenza ngempumelelo.

 

2. Izinsiza Zokuvimbela Umlilo kanye Nezinhlelo

 

Ukuze kuthuthukiswe izinyathelo zokuphepha emlilweni ehhotela, kubalulekile ukusebenzisa uhla lwamaqhinga engeziwe. Okokuqala, kufanele kufakwe isistimu ebanzi yokuhlonza umlilo, okuhlanganisa izinto ezibona intuthu, izihlonzi zokushisa, namasistimu ama-alamu omlilo kuzo zonke izakhiwo. Lezi zinhlelo kufanele zihlolwe njalo futhi zilungiswe ukuze kuqinisekiswe ukuthi zisebenza ngendlela efanele kanye nokutholakala ngokushesha kwemililo. Kuyatuseka futhi ukuhlanganisa isistimu yokubona umlilo nesistimu ye-alamu emaphakathi yehhotela, okuvumela isaziso esisheshayo sabasebenzi nezihambeli uma kuba nomlilo.

 

Ngaphezu kwalokho, ukufakwa kwamasistimu okufafaza okuzenzakalelayo kubalulekile. Lezi kufanele zibe khona kuzo zonke izindawo zehhotela, kuhlanganise namakamelo ezivakashi, izindawo zomphakathi, amakhishi nezindawo zokugcina izinto. Ukuhlolwa okuvamile nokuhlolwa kwezinhlelo zokufafaza kufanele kwenziwe ukuze kuqinisekiswe ukusebenza kwazo nokuhambisana nezindinganiso zokuphepha komlilo. Ukwengeza, kucatshangelwa ukufakwa kwezinhlelo ezengeziwe zokucisha umlilo, njengezingubo zokucisha umlilo noma izinhlelo zokucisha amagwebu, ezindaweni ezinezingozi ezithile zomlilo kuyatuseka.

 

Izicishamlilo eziphathwayo kufanele zifinyeleleke kalula kulo lonke elasehhotela futhi zinikezwe izilinganiso ezifanele. Abasebenzi kufanele baqeqeshwe ngokusetshenziswa kwabo ngendlela efanele futhi bafundiswe ngezinhlobo ezahlukene zemililo kanye nezicishamlilo ezifanele zomlilo ngamunye. Ukuhlolwa njalo nokugcinwa kwezicishamlilo kuyadingeka ukuze kuqinisekiswe ukusebenza kwazo okuthembekile.

 

Izicabha ezikwazi ukumelana nomlilo kufanele zifakwe ezindaweni ezibucayi njengezitebhisi, amaphasishi, namagumbi anesilinganiso somlilo. Ukugcinwa kahle kweminyango yomlilo, ukuqinisekisa ukuthi iyazivala futhi ayivinjiwe noma ayivuleki, kubalulekile. Kubalulekile futhi ukusebenzisa izinto ezingashi emisebenzini yokwakha neyokulungisa, okuhlanganisa izindonga ezilinganiselwe umlilo, usilingi, kanye nokufakwa kwamalambu.

 

Izinyathelo zokuphepha zikagesi zibalulekile. Ukuhlolwa nokunakekelwa okujwayelekile kufanele kwenziwe kuzo zonke izinhlelo zikagesi, okuhlanganisa izintambo, amasekhethi, izindawo zokuphuma, namaphaneli kagesi, ukuze kuvinjelwe umlilo kagesi. Abasebenzi kufanele baqeqeshwe ngezindlela zokuphepha zikagesi futhi bayalwe ukuthi babike noma yiziphi izimpawu zezingozi zikagesi ngokushesha. Ukwengeza, isistimu kufanele ibe sendaweni yokulungisa ngokushesha izinkinga zikagesi ezifana nezibani ezilokozayo, izindawo ezishisa kakhulu, noma ama-breaker breaker.

 

Ukuqinisekisa imfundo yokuphepha emlilweni kubavakashi kubaluleke ngokufanayo. Ulwazi olumayelana nemizila yokuphuma, izinombolo zokuxhumana eziphuthumayo, kanye neziqondiso zokuthi kufanele kusabele kanjani uma kuba nomlilo kufanele kunikezwe emakamelweni ezivakashi. Sula izimpawu zokuphepha komlilo ehhotela lonke, ezigcizelela ukuphuma kwezimo eziphuthumayo, izindawo zokuhlangana, nezinqubo zokuphepha emlilweni, kufanele ziboniswe. Kubandakanya amathiphu okuphepha emlilweni nezikhumbuzi ezintweni zokuxhumana zesivakashi, njengemikhono yamakhadi abalulekile noma izincwajana zolwazi, nakho kuyanconywa.

 

Ngokusebenzisa izinyathelo ezibanzi zokuphepha emlilweni, ukuhlola njalo, nokuba nezinqubo ezichazwe kahle nezinhlelo zokuqeqesha, amahhotela anganciphisa kakhulu ingozi yokusha futhi aqinisekise ukuphepha kwezivakashi nabasebenzi. Imishini yokuvimbela umlilo kanye nezinhlelo, kanye nezinqubo zokunakekela eziqinile, kunomthelela ekubonweni komlilo kusenesikhathi kanye nokucisha umlilo ngempumelelo. Ukuhambisana nemithetho yokuphepha emlilweni, ukuqeqeshwa okuqhubekayo, nokuhlola okuvamile kusiza ukudala indawo ephephile nevikelekile yawo wonke umuntu.

Ubuchwepheshe Nokuvikeleka

Esikhathini samanje sedijithali, ukuhlanganiswa kobuchwepheshe sekubaluleke kakhulu ekuthuthukiseni izinyathelo zokuphepha emahhotela. Ngomgomo wokuqinisekisa ukuphepha nokunethezeka kwezivakashi, abanikazi bamahhotela basebenzisa intuthuko ehlukahlukene yobuchwepheshe ukuze baqinise amasistimu abo okuphepha. Lesi sigaba sizocubungula indima yobuchwepheshe emahhotela, sigxile kakhulu emthelela wako kwezokuphepha.

A. Ukuvikela Izivakashi Nempahla

1. Izixazululo Ezihlanganisiwe Zokuvikela

2. Ukubhekwa Okuthuthukile Nokuqapha

3. Izinhlelo Zokulawula Ukufinyelela

4. Amasistimu Wokubona I-alamu kanye Nokungena

5. Izinhlelo Zokuxhumana Eziphuthumayo

6. Izinyathelo Zokuvikeleka Kwe-Cybersecurity

7. Ukuqeqeshwa Kwabasebenzi Ngezinhlelo Zokuphepha

 

Ukuqeqesha abasebenzi bamahhotela ngokusetshenziswa nokugcinwa okufanele kwezinhlelo zokuphepha kubalulekile ukuze kuqinisekiswe ukusebenza kahle kwazo zonke izinyathelo zokuphepha. Kubalulekile ukufundisa abasebenzi ngendlela okumele baphendule ngayo ezigamekweni ezehlukene zokuphepha, njengokuvula ama-alamu noma imisebenzi esolisayo, nokuthi kumele babike kubani ezimeni ezinjalo. Ngokuhlomisa abasebenzi ngolwazi oludingekayo nokuqonda izivumelwano zokuphepha, bangadlala indima ebonakalayo ekugcineni indawo ephephile yezivakashi kanye nozakwabo.

 

Amaseshini okuqeqesha avamile kufanele aqhutshwe ukuze kugcinwe abasebenzi benolwazi lwezivumelwano zokuphepha nanoma yiziphi izinguquko noma ukuthuthukiswa kwezinhlelo zokuphepha. Lokhu kuzoqinisekisa ukuthi abasebenzi bahlala benolwazi futhi bekulungele ukubhekana nanoma yiziphi izimo ezihlobene nokuphepha ezingase ziphakame. Ngokutshala imali ekuqeqesheni abasebenzi, ihhotela lingaqinisa ukuma kwalo kwezokuphepha futhi likhuthaze isiko lokuqapha nokunaka izindaba zokuphepha.

 

Ukwengeza, imigudu yokuxhumana eqhubekayo neyokubika kufanele isungulwe ukuze kukhuthazwe abasebenzi ukuthi babike noma yikuphi ukukhathazeka ngokuvikeleka noma iziphakamiso zokuthuthukiswa. Lokhu kuxhumana okubili kusiza ekucwengiseni ngokuqhubekayo izinqubo zokuphepha kanye nokubhekana nokuba sengozini okungaba khona.

 

Ngokubeka phambili ukuqeqeshwa kwezisebenzi nokudala umuzwa wokuba nesibopho esihlanganyelwe ngokuphepha, ihhotela lingakwazi ukugcina indlela ekhuthele neqaphile ekuvikelekeni futhi lithuthukise ukuphepha kukonke kwezakhiwo.

 

8. Ukuhlolwa Kwezokuphepha Kwezikhathi ezithile

Ngokuqaphela ukubaluleka kwezinhlelo zokuphepha zamahhotela, ukusebenzisa ukugada okuthuthukisiwe nezixazululo zokulawula ukufinyelela, nokuhlanganisa izingxenye ezihlukahlukene zokuphepha, amahhotela angavikela izivakashi, impahla, nezimpahla ezibalulekile. Izinyathelo zokuphepha ezibanzi zithuthukisa ukuphepha nokuvikeleka kwehhotela kukonke, kunikeze izivakashi indawo enethezekile nengenakukhathazeka. Ukuhlola okuvamile, ukuqeqeshwa kwabasebenzi, kanye nentuthuko yezobuchwepheshe kunomthelela ekugcineni uhlaka lwezokuphepha olusebenzayo noluhambisana nesikhathi.

 

B. I-Hotel Security Technologies

 

1. Izinhlelo Zekhamera Yokuphepha

 

Emhlabeni oxhumene ngokwandayo, amahhotela abhekene nenselele enkulu yokuqinisekisa ukuphepha nokuvikeleka kwabo bobabili abavakashi bawo nabasebenzi. Isixazululo esisodwa esisebenzayo esithole ukuvelela eminyakeni yamuva ukuqaliswa kwezinhlelo zamakhamera okuvikela amahhotela. Lawa masistimu ahlinzeka ngamakhono okuqapha kanye nokuqapha ubusuku nemini, okuvumela abaphathi behhotela ukuthi bakhombe futhi baphendule ezinsongweni zokuphepha ezingaba khona. Ngokuthwebula nokurekhoda ubufakazi obubonakalayo obubalulekile, lezi zinhlelo zamakhamera azigcini nje ngokuba yisithiyo sezenzo zobugebengu kodwa futhi zisebenza njengethuluzi elibalulekile lophenyo kanye nokuhlaziywa kwangemva kwesigameko. Kulesi sigaba, sizohlola izingxenye ezihlukahlukene, izinzuzo, nokucatshangelwa okuhlotshaniswa nezinhlelo zamakhamera okuphepha kwamahhotela, sigqamisa ukuthi anikela kanjani ekuthuthukiseni ukuphepha nokuvikeleka okuphelele kwezakhiwo zehhotela.

 

a. Ukubhekwa Kokubhekwa

b. Ukuqapha Isikhathi Sangempela

c. Izibalo zevidiyo

d. Ukuqopha kanye Nesitoreji

e. Ukuhlanganiswa nezinye izinhlelo zokuvikela

2. Izinhlelo Zokulawula Ukufinyelela kanye Nokungena Okungenakhiye

 

a. Keyless Entry Systems

 

b. Ukulawula Ukufinyelela Kwezindawo Ezikhawulelwe

c. Ukuphathwa Kwekhadi Elibalulekile

d. Ukuhlanganiswa namasistimu okuphatha izihambeli

 

e. Audit Trains kanye nokubika

 

f. Ukufinyelela nokuLawula kude

 

g. Ukuhlanganiswa Nezinhlelo Zokuphepha

 

Ukuhlanganisa amasistimu okulawula ukufinyelela nezinye izingxenye zokuphepha, njengamakhamera okuqapha noma amasistimu e-alamu, kungathuthukisa kakhulu izindlela zokuphepha zizonke. Ngokwenza kanjalo, izinhlangano zingakwazi ukunika amandla izenzo ezihlanganisiwe nezimpendulo ngokusekelwe ezenzakalweni zokufinyelela noma izehlakalo zokuphepha. Isibonelo, uma umzamo wokufinyelela ongagunyaziwe utholwa ngesistimu yokulawula ukufinyelela, kungase kuqalise amakhamera agadayo ukuze aqophe umcimbi futhi axwayise abasebenzi bezokuphepha. Lokhu kuhlanganiswa kuvumela impendulo esheshayo nedidiyelwe ezehlakalweni zokuphepha, kuncishiswe ubungozi obungaba khona kanye nomonakalo.

 

Ngokusebenzisa amasistimu amakhamera okuvikela aqinile nobuchwepheshe bokulawula ukufinyelela, amahhotela angathuthukisa izindlela zawo zokuphepha futhi avikele izivakashi, abasebenzi, kanye nempahla. Amakhamera okuqapha ahlinzeka ngemininingwane ebanzi, ukuqapha ngesikhathi sangempela, nokuhlaziya okuthuthukile ukuze kutholwe futhi kunqandwe izinsongo ezingaba khona. Amasistimu okulawula ukufinyelela kanye nokungena okungenakhiye kuthuthukisa ukuvikeleka kwamagumbi ezivakashi nezindawo ezikhawulelwe, kuqinisekisa ukufinyelela okulawulwayo nokuphathwa ngendlela efanele. Ukuhlanganiswa kwalobu buchwepheshe nezinye izinhlelo zokuphepha kwenza ukuxhumana nokuxhumana okuphumelelayo, kunikeze indlela ebanzi nekhuthele ekuvikelekeni kwamahhotela.

Ukuphepha Kwe-inthanethi

A. Ihhotela Wi-Fi

1. Ukuvikela Ukuphepha Kwenethiwekhi Ye-Wi-Fi Yehhotela

 

a. Ukubethela Kwenethiwekhi Okuqinile

 

b. Vikela amaphasiwedi enethiwekhi

 

c. Isegimenti Yenethiwekhi Yezihambeli

 

d. Izinhlelo Zokutholwa/Zokuvimbela Ukungena Okungenantambo (WIDS/WIPS)

 

e. Ukugadwa Kwenethiwekhi Okujwayelekile kanye Nokunamathisela

 

2. Ukufundisa Izivakashi Ngokuphepha Ku-inthanethi

 

a. Ulwazi Lwezivakashi Nezemfundo

 

b. Izinkombandlela Zokuphepha Ku-inthanethi

 

c. Izindlela Zokuphequlula Ezivikelekile

 

d. Ukuqwashisa ngobugebengu bokweba imininingwane ebucayi

 

e. Ukuvikelwa kwe-Malware

 

f. Ukuvikelwa Kobumfihlo

 

g. Usekelo Lwezivakashi Nosizo

 

Ukuze unikeze ukusekelwa okuphelele ezivakashini mayelana nokuphepha ku-inthanethi, kuyatuseka ukuthi unikeze ngocingo losizo oluzinikele noma uqoke amalungu ezisebenzi aqeqeshelwe ukusiza nganoma yikuphi ukukhathazeka noma imibuzo ehlobene nokuphepha ku-inthanethi. Lolu cingo losizo noma abasebenzi banganikeza isiqondiso, iseluleko, futhi baxazulule noma yiziphi izinkinga izivakashi ezingase zihlangabezane nazo emisebenzini yazo ye-inthanethi.

 

Ngaphezu kocingo losizo noma abasebenzi abaqokiwe, ukunikeza izinsiza ezifana nezincwajana noma iziqondiso ze-inthanethi kungaba usizo. Lezi zinsiza zingaqukatha ulwazi lwemikhuba ehlukahlukene yokuphepha ku-inthanethi, amathiphu, nemikhuba ehamba phambili. Izivakashi zingabhekisela kulezi zinsiza ngesikhathi sazo ukuze zithole ukuqonda okungcono kokuthi zingazivikela kanjani ku-inthanethi futhi zigweme izingozi ezingaba khona.

  

Ngokusebenzisa izinyathelo zokuphepha eziqinile kumanethiwekhi e-Wi-Fi yesivakashi nokufundisa izivakashi mayelana nezinqubo zokuphepha ku-inthanethi, amahhotela angaqinisekisa okuhlangenwe nakho okuphephile okuku-inthanethi kwezivakashi zabo. Ukuvikela inethiwekhi ye-Wi-Fi ngokubethela okuqinile, ukuqapha okuvamile, namasistimu okuvimbela ukungena kusiza ukuvimbela ukufinyelela okungagunyaziwe. Ukufundisa izivakashi mayelana nezinqubo zokuphepha ku-inthanethi, okuhlanganisa ukuphequlula okuphephile, ukuphepha kwephasiwedi, nokuqwashisa ngobugebengu bokweba imininingwane ebucayi, kuthuthukisa ukuqwashisa kwazo futhi kunika amandla ukuziphatha okuthembekile ku-inthanethi. Ngokubeka phambili ukuphepha ku-inthanethi, amahhotela angavikela idatha yezivakashi zawo kanye nobumfihlo kuyilapho egcina indawo yedijithali enhle nevikelekile.

B. Imikhuba Yokuphepha Kwe-Hotel Cybersecurity

1. Ukuvikela Idatha Yesivakashi kanye Nolwazi Lomuntu Siqu

 

a. Izinqubomgomo Zobumfihlo Bedatha

 

Izinqubomgomo zobumfihlo zedatha zidlala indima ebalulekile ekuvikeleni idatha yesivakashi kanye nolwazi lomuntu siqu. Kubalulekile ukuthi izinhlangano zisungule futhi zixhumane nezinqubomgomo ezicacile ezichaza ukuzibophezela kwazo ekuvikeleni lolu lwazi olubucayi. Lezi zinqubomgomo zihlinzeka ngemihlahlandlela nezinqubo zokuqinisekisa ukuthobela imithetho nezimiso ezisebenzayo zokuvikela idatha. Ngokusebenzisa izinqubomgomo eziqinile zobumfihlo bedatha, amabhizinisi angakha ukwethembana kumakhasimende awo futhi abonise ukuzinikela kwawo ekugcineni ubumfihlo nokuvikeleka kwedatha yawo.

 

b. Vikela Isitoreji Sedatha Nokubethela

 

Ukuze uqhubeke uvikele ulwazi lwesivakashi, kubalulekile ukusebenzisa izinqubo zokulondoloza idatha ezivikelekile, njengokubethela. Ukubethela kusiza ukuqinisekisa ukuthi idatha yesivakashi ebucayi ihlala ivikelekile kukho kokubili lapho siphumule naphakathi nokudluliselwa. Ngokubhala ngekhodi idatha, ukufinyelela okungagunyaziwe olwazini kuyavinjelwa, kunciphisa ubungozi bokuphulwa okungase kube khona. Lesi sendlalelo esengeziwe sokuvikela sithuthukisa zonke izindlela zobumfihlo bedatha ezikhona futhi sisiza ukugcina ubumfihlo nobuqotho bolwazi lwesivakashi.

 

c. Izilawuli zokufinyelela kudatha yesivakashi

 

Ukuze ugcine ubumfihlo bedatha, kubalulekile ukukhawulela ukufinyelela kudatha yesivakashi kuphela kubasebenzi abagunyaziwe abayidingayo ngezindima zabo ezithile. Ngokusebenzisa izilawuli eziqinile zokufinyelela, izinhlangano zingaqinisekisa ukuthi ulwazi olubucayi lwesivakashi luvikelekile ekufinyeleleni okungagunyaziwe noma ukusetshenziswa kabi. Izilawuli zokufinyelela ezisekelwe endimeni zidlala indima ebalulekile kule nqubo, njengoba zabela izimvume futhi zikhawulela ukufinyelela ngokusekelwe endimeni yomsebenzisi nokuzibophezela kwakhe. Le ndlela inciphisa ubungozi bokuphulwa kwedatha futhi iqinisekisa ukuthi yilabo kuphela abanesidingo esisemthethweni sokufinyelela ulwazi lwesivakashi abangenza kanjalo, bathuthukise ukuvikeleka kwedatha kukonke kanye nobumfihlo.

 

d. Ukuvikelwa Kwedatha Yekhadi Lokukhokha

 

Ukuqinisekisa ukuvikeleka kwedatha yekhadi lokukhokha, izinhlangano kufanele zithobele izimfuneko ze-Payment Card Industry Data Security Standard (PCI DSS). Lawa mazinga achaza izinyathelo ezidingekayo zokuphatha nokugcina imininingwane yekhadi lokukhokha ngokuphephile. Kubalulekile ukusebenzisa izinhlelo zokucubungula izinkokhelo ezivikelekile ezihlangabezana namazinga okuhambisana ne-PCI DSS. Ukwengeza, idatha yekhadi ebucayi akufanele neze igcinwe embhalweni ongenalutho, njengoba lokhu kuyishiya isengozini yokufinyelela okungagunyaziwe. Ngokunamathela kulezi zinqubo, amabhizinisi anganciphisa ubungozi bokuphulwa kwedatha yekhadi lokukhokha futhi abonise ukuzibophezela kwawo ekuvikeleni ulwazi lwezezimali olubucayi.

 

e. Uhlelo Lwempendulo Yesigameko

 

Ukuze kubhekwane ngempumelelo nokuphulwa kwedatha noma izehlakalo zokuvikeleka ku-inthanethi, kubalulekile ukuba nohlelo lokuphendula izigameko oluthuthukiswe kahle nolubuyekezwa njalo. Lolu hlelo luveza izinyathelo nezinqubo okumele zilandelwe uma kwenzeka isigameko, ukuqinisekisa ukusabela okusheshayo nokuhlelekile. Kubalulekile ukuchaza ngokucacile izindima nezibopho zokubika, ukuphenya, nokuxhumana ngezigameko, ukuqinisekisa ukuthi wonke umuntu uyayazi imisebenzi nezenzo zakhe ezithile. Izibuyekezo ezijwayelekile ohlelweni zisiza ukubhekana nezinsongo ezivelayo futhi zihlanganise nezifundo ezitholwe ezehlakalweni ezedlule. Ngokuba nohlelo oluqinile lokuphendula isigameko, izinhlangano zinganciphisa umthelela wokuphulwa kwedatha noma izehlakalo zokuvikeleka ku-inthanethi futhi zinciphise ngempumelelo noma yikuphi ukulimala okungaba khona kudatha yesivakashi nolwazi lomuntu siqu.

 

2. Ukusebenzisa Izinyathelo Zokuvikeleka Kwe-Cybersecurity

 

a. Ukuphepha Kwenethiwekhi

 

Ukuvikela ekungeneni okungagunyaziwe nokuhlaselwa kwenethiwekhi, kubalulekile ukusebenzisa izindlela zokuphepha zenethiwekhi eziqinile. Lokhu kuhlanganisa ukusebenzisa izinqamuleli zomlilo, amasistimu okuthola ukungena kanye nokuvimbela, nokuhlukaniswa kwenethiwekhi. Ama-firewall asebenza njengesithiyo phakathi kwamanethiwekhi angaphakathi nangaphandle, ukuqapha nokulawula ithrafikhi engenayo naphumayo. Ukutholwa kokungenela kanye nezinhlelo zokuvimbela zisiza ukuhlonza nokuvimba imisebenzi enonya. Ukuhlukaniswa kwenethiwekhi kuqinisekisa ukuthi izingxenye ezihlukene zenethiwekhi zihlukanisiwe, kunciphisa umthelela ongaba khona wokuphulwa komthetho.

 

Ngaphezu kwalokho, kubalulekile ukuvuselela njalo nokunamathisela amadivayisi wenethiwekhi nesofthiwe. Lokhu kusiza ukubhekana nokuba sengozini okungase kusetshenziswe izigebengu ze-inthanethi. Ngokuhlala unolwazi lwakamuva ngeziqephu zokuphepha nezibuyekezo zakamuva, izinhlangano zingakwazi ukuvikela ingqalasizinda yazo yenethiwekhi futhi zivikele ukwephulwa kwezokuphepha. Lezi zinyathelo zokuphepha zenethiwekhi ezisebenzayo zibalulekile ekugcineni ubuqotho nokugcinwa kuyimfihlo kwedatha yesivakashi nolwazi lomuntu siqu.

 

b. I-Endpoint Security

 

c. Ukuqeqeshwa Kokuphepha Kwe-Cybersecurity Kwabasebenzi

 

d. Vikela i-Wi-Fi kanye Nokufinyelela Kwenethiwekhi 

 

Ukuze ulondoloze indawo yenethiwekhi evikelekile ehhotela, kubalulekile ukusebenzisa i-Wi-Fi evikelekile nezindlela zokufinyelela kunethiwekhi. Lokhu kuhlanganisa ukuvikela inethiwekhi ye-Wi-Fi yehhotela ngokusebenzisa izimiso eziqinile zokubethela nokuqinisekisa ukuthi inethiwekhi ngayinye inephasiwedi eyingqayizivele yokuvimbela ukufinyelela okungagunyaziwe. Ukuqapha okuvamile kwenethiwekhi nakho kubalulekile ukuze kutholwe noma yimuphi umsebenzi ongajwayelekile noma ukuphulwa kokuphepha okungaba khona ngokushesha.

 

Ngaphezu kokuvikela inethiwekhi eyinhloko, kunconywa ukuthi uhlukanise inethiwekhi ye-Wi-Fi yesivakashi kumanethiwekhi angaphakathi. Ngokwenza kanjalo, ihhotela linganciphisa ubungozi bokufinyelela okungagunyaziwe kwezivakashi ezinsizeni zangaphakathi ezibucayi. Lokhu kuhlukaniswa kusiza ukuvikela amasistimu angaphakathi ehhotela kanye nedatha ezinsongweni ezingaba khona ezivela kumadivayisi wezihambeli.

 

e. Ukuhlolwa Okujwayelekile Kokuba sengcupheni kanye Nokuhlolwa Kokungena

  

Ukuhlola ubungozi okuvamile nokuhlolwa kokungena kuyizici ezibalulekile zesu eliqinile lokuphepha ku-inthanethi lehhotela. Kubalulekile ukwenza lokhu kuhlola ngezikhathi ezithile ukuze kuhlonzwe futhi kulungiswe noma yibuphi ubuthakathaka bokuphepha obungaba khona kungqalasizinda yenethiwekhi, amasistimu, nezinhlelo zokusebenza.

  

Ukubandakanya ochwepheshe be-cybersecurity benkampani yangaphandle kunganikeza ukuhlolwa okungachemile kokuma kwehhotela ngokuvikeleka. Laba ngcweti bangenza ukuhlola okuphelele kokuphepha, okuhlanganisa ukuskena kokuba sengozini nokuhlola ukungena. Bazosiza ukukhomba ubungozi futhi balingise ukuhlasela kwe-inthanethi komhlaba wangempela ukuze banqume ukusebenza kahle kwezilawuli ezikhona zokuphepha.

 

Imiphumela yalokhu kuhlola izohlinzeka ngemininingwane ebalulekile nezincomo zokuthuthukiswa, okuvumela ihhotela ukuthi libhekane ngokuqhubekayo nanoma ibuphi ubuthakathaka noma ubuthakathaka ngaphambi kokuba lixhashazwe abalingisi abanonya. Lokhu kuhlola okuqhubekayo nenqubo yokuhlola kuzokwenza ihhotela likwazi ukuhlala ngaphambi kwezinsongo ezivelayo futhi lithuthukise ukuzivikela kwalo kukonke.

 

f. Ukuvuselelwa Kwesistimu Nesoftware

 

Isistimu evamile nezibuyekezo zesofthiwe zidlala indima ebalulekile ekugcineni ukuphepha kwengqalasizinda yedijithali yehhotela. Kubalulekile ukuthi uhlale umatasa ekubhaleni ubungozi bokuphepha kanye nokuvikela ezinsongweni ezaziwayo.

 

Abaphathi behhotela kufanele babeke phambili ukubuyekezwa okuvamile kwesofthiwe, izinhlelo zokusebenza, nezinhlelo zokusebenza ezisetshenziswa ngaphakathi kwenethiwekhi. Lezi zibuyekezo zivame ukuqukatha iziqephu zokuphepha ezikhuluma ngobungozi obaziwayo, okwenza kube nzima ukuthi izigebengu ze-inthanethi zizixhaphaze.

 

Ukunika amandla izibuyekezo ezizenzakalelayo noma nini lapho kunokwenzeka kunconywa kakhulu. Lokhu eniqinisekisa ukuthi amasistimu athola ukuvikeleka kwakamuva nezibuyekezo ngaphandle kokulibala, okunciphisa iwindi elingaba sengozini. Kuphinde kunciphise ubungozi bephutha lomuntu noma ukwengamela kumasistimu okubuyekeza mathupha.

 

g. Ukuphathwa Kokufinyelela Kwabasebenzi

 

Ukufaka ubuqiniso obuqinile nezindlela zokulawula ukufinyelela kubalulekile ukuze kuvinjwe ukufinyelela okungagunyaziwe ezinhlelweni ezibucayi kanye nokunciphisa ubungozi bokusongelwa kwangaphakathi.

 

Isinyathelo esisodwa esisebenzayo sokuthuthukisa ukufakazela ubuqiniso ukusebenzisa ukuqinisekiswa kwezinto ezimbili (2FA). Nge-2FA, abasebenzi kudingeka banikeze ngezindlela ezimbili zokuqinisekisa, njengephasiwedi kanye nekhodi ehlukile, ezwela isikhathi ethunyelwa kumakhalekhukhwini wabo. Lokhu kukhulisa kakhulu ukuvikeleka kwezinqubo zokuqinisekisa ngokungeza isendlalelo esengeziwe sokuqinisekisa ngale kwephasiwedi kuphela.

 

Ukwengeza, kubalulekile ukukhawulela amalungelo okuphatha kuphela kulabo basebenzi abadinga izindima zabo ezithile. Lo mgomo welungelo elincane uqinisekisa ukuthi abantu banokufinyelela kuphela izinsiza nemisebenzi edingekayo emsebenzini wabo. Ngokunciphisa inani labasebenzi abanamalungelo okuphatha, ingozi yokusongelwa kwangaphakathi, ngengozi noma ngamabomu, ingancishiswa kakhulu.

 

Ukubuyekeza njalo nokubuyekeza amalungelo okufinyelela nakho kubalulekile. Uma isisebenzi sishintsha izindima noma sishiya inhlangano, amalungelo aso okufinyelela kufanele ashintshwe ngokushesha noma ahoxiswe ukuze kuqinisekiswe ukuthi awasenako ukufinyelela okungadingekile kumasistimu abalulekile. Lo mkhuba usiza ukuvimbela ukufinyelela okungagunyaziwe futhi ugcine indawo eqinile yokulawula ukufinyelela.

 

h. Ukucwaningwa Kwezokuphepha Okujwayelekile kanye Nokuhlola Ukuthobelana

 

Ngokubeka phambili ukuvikelwa kwedatha yesivakashi nokusebenzisa izinyathelo eziqinile zokuphepha ku-inthanethi, amahhotela angakwazi ukuvikela ulwazi lwezivakashi futhi alondoloze ukwethenjwa. Ukuthobela izinqubomgomo zobumfihlo zedatha, ukuvikela ukugcinwa kwedatha nezilawuli zokufinyelela, nokusebenzisa izinhlelo zokuphendula izigameko kuvikela ekuphulweni kwedatha. Izinyathelo zokuphepha zenethiwekhi nendawo yokugcina, kanye nokuqeqeshwa kwezisebenzi nokuhlola ubungozi okuvamile, kuqinisa ukuma kwehhotela ngokuvikeleka ku-inthanethi. Ukuhlolwa okujwayelekile kokuphepha nokuhlolwa kokuthobelana kuqinisekisa ukubambelela okuqhubekayo emikhubeni ehamba phambili yokuphepha ku-inthanethi kanye nezidingo zokulawula.

Ezokuphepha Emzimbeni

A. Ukuphepha Komnyango Wehhotela

1. Ukubaluleka Kokufinyelela Igumbi Elivikelekile

a. Ukuphepha Kwezivakashi Nobumfihlo

• Isistimu yokufinyelela egunjini evikelekile ibalulekile ukuze kuqinisekiswe ukuphepha nobumfihlo bezivakashi zamahhotela.
• Kusiza ukuvimbela ukungena okungagunyaziwe emakamelweni ezivakashi, ukuvikela izihambeli ezingozini ezingaba khona kanye nokuqinisekisa ukuthula kwazo kwengqondo.

b. Ukwebiwa Nokuvikelwa Kwempahla

• Amasistimu okufinyelela avikelekile egunjini avimbela ukweba nokungena okungagunyaziwe, avikele impahla yezivakashi kanye nempahla yehhotela.
• Ukukhawulela ukufinyelela emagumbini ezivakashi kunciphisa ubungozi bokweba, ukucekelwa phansi kwempahla, noma ukumosheka kwempahla yehhotela.

c. Ukuzethemba Kwesivakashi Nokwaneliseka

• Isistimu yokuphepha yomnyango eqinile ithuthukisa ukuzethemba kwezivakashi ekuzibophezeleni kwehhotela ekuphepheni kwazo.
• Uma izihambeli zizizwa zivikelekile, kuba nomthelela omuhle okuhlangenwe nakho kwazo kukonke nokwaneliseka, okuholela ezibuyekezweni ezingcono nezimpindelo.

2. Ukuthuthukisa Izinhlelo Zokuphepha Zeminyango

a. Keyless Entry Systems

• Sebenzisa amasistimu okungena okungenakhiye asebenzisa amakhadi okhiye be-elekthronikhi, izinhlelo zokusebenza zeselula, noma umazisi webhayomethrikhi ukuze uthole ukufinyelela kwegumbi lezivakashi.
• Amasistimu okufaka angenakhiye anikeza ukunethezeka futhi athuthukise ukuvikeleka ngokususa isidingo sokhiye abaphathekayo abangalahleka noma baphindeke kabili.

b. Ukufinyelela Okukhawulelwe kanye Nokulawula Ukhiye

• Khawulela ukufinyelela emagumbini ezivakashi kubasebenzi abagunyaziwe, njengabasebenzi basehhotela nezivakashi ezibhalisiwe.
• Sebenzisa izinyathelo eziqinile zokulawula ukhiye, uqinisekise ukuthi okhiye abaphathekayo bagcinwa ngokuphephile futhi bakhishelwa abantu abagunyaziwe kuphela.

c. Ukuthuthukiswa Kwesikhiye Somnyango

• Faka izingidi zezicabha zekhwalithi ephezulu, ezikwazi ukumelana nokuphazamiseka ezihlangabezana nezindinganiso zomkhakha zokuphepha.
• Cabangela ukusebenzisa izikhiye zeminyango ezinezici ezifana nokubethela, izindlela zokuhlola, nokukhiya okuzenzakalelayo ngemva kwesikhathi esimisiwe sokungasebenzi.

d. Ukubhekwa Kwevidiyo Emaphoyinti Okungena

• Beka amakhamera ngendlela efanele ukuze uqaphe izindawo zokungena, okuhlanganisa amaphasishi, amakheshi, nezitebhisi.
• Ukubhekwa kwevidiyo kuthuthukisa ukuphepha kweminyango ngokuthwebula izithombe zabantu abangena noma abazama ukungena ezindaweni ezingagunyaziwe.

e. Izinzwa zokunyakaza kanye nama-alamu

• Faka izinzwa ezinyakazayo nama-alamu eminyango yegumbi lezihambeli ukuze uthole imizamo yokungena engagunyaziwe.
• Ama-alamu angaxwayisa abasebenzi basehhotela futhi aqalise impendulo, okusiza ukuvimbela ukwephulwa kwezokuphepha okungaba khona.

f. Ukukhipha Okuphuthumayo Nezinkinobho Zokwethuka

• Hlomisa iminyango yegumbi lezivakashi ngezici ezibhalwe ngaphezulu eziphuthumayo ukuze uvumele ukufinyelela okugunyaziwe ezimeni eziphuthumayo.
• Nikeza ngezinkinobho zokwethuka noma amasistimu okushaya ucingo oluphuthumayo emagumbini ezivakashi ukuze unike amandla izivakashi ukubiza usizo ngokushesha uma kudingeka.

g. Ukugcinwa Okuvamile Nokuhlolwa

• Yenza ukunakekelwa okujwayelekile kanye nokuhlolwa kwezinhlelo zokuphepha zeminyango ukuze kuqinisekiswe ukusebenza kahle nokuhlonza noma yiziphi izinkinga.
• Hlola amafreyimu eminyango, izingidi, amahinge, nezingxenye ze-elekthronikhi ukuze ubhekane nokuba sengozini okungaba khona noma ukungasebenzi kahle.

h. Ukuqeqeshwa Kwabasebenzi Ngokuvikeleka Kweminyango

• Nikeza ukuqeqeshwa kubasebenzi basehhotela mayelana nemigomo nezinqubo zokuphepha kweminyango.
• Fundisa abasebenzi ngokubaluleka kokuqinisekisa ubunikazi bezivakashi, ukubika imisebenzi esolisayo, kanye nokuphendula izehlakalo zokuphepha.

i. Ukusebenzisana Nabasebenzi Bezokuphepha

• Hlanganyela nezisebenzi zezokuphepha noma izinsizakalo zokuphepha ezinenkontileka ukuze uthuthukise izinyathelo zokuphepha zeminyango.
• Ukuqinisekisa ukuxhumana okusebenzayo nokuxhumana phakathi kwezisebenzi zasehhotela nezisebenzi zezokuphepha ukuze kubhekwane nanoma yiziphi izinkinga zokuphepha ngokushesha.

 

Ngokubona ukubaluleka kokufinyelela ekamelweni elivikelekile nokusebenzisa amasistimu okuphepha eminyango athuthukisiwe, amahhotela angabeka kuqala ukuphepha kwezihambeli, avikele impahla, futhi athuthukise ukwaneliseka kwezihambeli. Amasistimu okungena angenakhiye, ukulawula ukufinyelela okukhawulelwe, nokugadwa kwevidiyo kunomthelela ekwenzeni isivakashi esivikelekile nesifanele. Ukunakekelwa okuvamile, ukuqeqeshwa kwabasebenzi, nokusebenzisana nabasebenzi bezokuphepha kuqinisekisa ukubambelela okuqhubekayo kuzivumelwano zokuphepha komnyango. Njengoba kunezinyathelo eziqinile zokuphepha kweminyango, amahhotela ahlinzeka ngendawo ephephile nevikelekile kubavakashi bawo futhi alondoloze idumela lazo lokuvelela ekuvikelekeni ngokomzimba.

B. Abasebenzi Nezinsizakalo Zokuphepha Ehhotela

1. Ukuqasha Abasebenzi Bezokuphepha noma Izinkonzo Zokuphepha Zokuhwebelana Kwangaphandle

a. Abasebenzi Bezokuphepha Kwangaphakathi

• Cabangela ukuqasha abasebenzi bezokuphepha abazinikele njengengxenye yethimba lehhotela.
• Izisebenzi zezokuphepha zangaphakathi zinganikeza ubukhona obuqhubekayo kanye nokusabela okusheshayo uma kwenzeka kuba nezigameko zokuphepha noma izimo eziphuthumayo.

b. Ukukhipha Izinsiza Zokuvikela

• Kungenjalo, amahhotela anganikeza izinsizakalo zokuphepha kumafemu onogada angochwepheshe.
• Izinsizakalo zokuphepha zenkontileka ziqinisekisa ukufinyelela kubasebenzi abaqeqeshiwe nabanolwazi ngaphandle kwesidingo sokuqashwa okuqondile.

c. Ukuhlola Izidingo Zokuphepha

• Linganisa isikali nezimfuneko ezithile zokuphepha zehhotela ukuze unqume ukuthi izisebenzi zezokuphepha zangaphakathi noma izinsizakalo eziphuma ngaphandle zifaneleka kakhudlwana.
• Cabangela izici ezifana nosayizi wehhotela, indawo, iphrofayela yesivakashi, nanoma yiziphi izinselele zokuphepha ezihlukile.

d. Ukusebenzisana Nezinkonzo Zenkampani Yangaphandle

• Uma ukhipha izinsiza zokuphepha, sungula ubudlelwano bokusebenzisana nefemu yonogada enenkontileka.
• Xhumana ngokucacile ngezidingo zokuphepha nezilindelwe, uqinisekise ukuhambisana nezinqubomgomo zokuphepha zehhotela kanye nezinqubo.

e. Ukukhethwa Komthengisi Nokuphathwa Kwenkontileka

• Lapho ukhipha izinsiza zokuphepha, yenza ngokucophelela futhi ukhethe amafemu onogada ahloniphekile anerekhodi eliqinisekisiwe.
• Chaza ngokucacile ububanzi bomsebenzi, izibopho, nemibandela yenkontileka ezivumelwaneni zesevisi ukuze kuqinisekiswe ukucaca nokuziphendulela.

2. Iqhaza Labasebenzi Bezokuphepha Ekuqinisekiseni Ukuphepha

a. Londoloza Ubukhona Obubonakalayo

• Izisebenzi zezokuphepha kufanele zigcine ukubonakala okubonakalayo kulo lonke ihhotela, kuhlanganise nezindawo zomphakathi, izindawo zokungena nezindawo zokupaka.
• Ukuba khona kokuvikeleka okubonakalayo kusiza ukuvimbela izinsongo ezingaba khona futhi kunikeza isiqinisekiso kuzo zombili izivakashi namalungu ezisebenzi.

b. Ukulawula Ukufinyelela kanye Nokuqapha Kokuqapha

• Abasebenzi bezokuphepha kufanele basebenzise izivumelwano zokulawula ukufinyelela, baqinisekise ukuthi abantu abagunyaziwe kuphela abangena ezindaweni ezikhawulelwe.
• Qapha amasistimu okuqapha ukuze ukhombe futhi uphendule emisebenzini esolisayo noma ukwephulwa kwezokuphepha.

c. Ukuxazulula Ukungqubuzana Nosizo Lwezivakashi

• Qeqesha abasebenzi bezokuphepha ngezindlela zokuxazulula izingxabano ukuze baphathe izingxabano noma izingxabano nabavakashi noma phakathi kwezivakashi.
• Abasebenzi bezokuphepha kufanele basize izihambeli ngezicelo noma izinto ezibakhathazayo, banikeze indlela ewusizo negxile kumakhasimende.

d. Ukusabela Okuphuthumayo Nokuphathwa Kwesigameko

• Abasebenzi bezokuphepha kufanele baqeqeshwe ezinqubweni zokubhekana nezimo eziphuthumayo futhi benze njengabaphenduli bokuqala ngesikhathi sezigameko zokuphepha noma izimo eziphuthumayo.
• Kufanele balungele ukubhekana nezimo ezifana nama-alamu omlilo, izimo eziphuthumayo zezokwelapha, noma ukwephulwa kwezokuphepha.

e. Ukusebenzisana Nezisebenzi Zasehhotela

• Hlanganyela eduze nezinye izisebenzi zasehhotela, njengabasebenzi bedeski elingaphambili nabaphathi, ukuze uqinisekise ukuxhumana okushelelayo nokuxhumana phakathi nezindaba ezihlobene nezokuphepha.
• Xhumana njalo nezibuyekezo ezihlobene nokuvikeleka, izehlakalo, noma okukukhathazayo kubasebenzi basehhotela abafanelekile.

f. Ukuqeqeshwa Okuqhubekayo Nokuthuthukiswa Kochwepheshe

• Nikeza ukuqeqeshwa okuqhubekayo kanye namathuba okuthuthukiswa kochwepheshe kubasebenzi bezokuphepha.
• Ukuqeqeshwa kufanele kufake izindawo ezifana nokulungela izimo eziphuthumayo, ukuxazululwa kwezingxabano, amakhono esevisi yamakhasimende, kanye nezinqubo zokuphepha ezibuyekeziwe.

g. Ukubika kanye Nemibhalo

• Abasebenzi bezokuphepha kufanele bagcine imibiko enemininingwane yesigameko, bebhala noma yiziphi izigameko ezihlobene nokuphepha, okuphawuliwe, noma izinyathelo ezithathiwe.
• Le mibiko inomthelela ekuhlaziyweni kwezigameko, uphenyo, kanye nokuphathwa kokuvikeleka kwehhotela kukonke.

h. Ukuqapha kanye Nokuthuthukiswa Okuqhubekayo

• Hlaziya njalo ukusebenza kwezisebenzi zezokuphepha namasevisi ukuze uqinisekise ukuthi ziyahlangabezana nezindinganiso zokuphepha nezidingo zehhotela.
• Funa impendulo ezivakashini, kubasebenzi, nakubaphathi ukuze uhlonze izindawo ongazithuthukisa futhi wenze izinguquko ezidingekayo.

 

Ngokuqasha abasebenzi bezokuphepha noma ukukhipha izinsiza zezokuphepha nokuchaza izindima zabo nezibopho zabo, amahhotela angathuthukisa ukuma kwawo kokuphepha kukonke. Ukuba khona kwabasebenzi bezokuphepha abaqeqeshiwe kunikeza umuzwa wokuphepha futhi kusiza ukuvimbela izigameko zokuphepha. Izisebenzi zezokuphepha zidlala indima ebalulekile ekulawulweni kokufinyelela, ekuqapheni ukugadwa, ekuxazululeni izingxabano, ekuphenduleni izimo eziphuthumayo, nasekuhlanganyeleni nezinye izisebenzi zasehhotela. Ukuqeqeshwa okuqhubekayo, ukuhlola okuqhubekayo, nokusebenzisana nezinsizakalo zezinkampani zangaphandle kunomthelela ekugcineni izinga eliphezulu lokuphepha nokwaneliseka kwezivakashi.

Thatha isinyathelo nge-FMUSER

Phakamisa ukuphepha nokuvikeleka kwehhotela lakho ngokubambisana ne-FMUSER nokusebenzisa iHotel IPTV Solutions yabo esezingeni eliphezulu. Njengomhlinzeki othembekile, i-FMUSER inikeza isixazululo se-turnkey esihlanganisa izingxenyekazi zekhompuyutha, ukusekela kobuchwepheshe, isiqondiso sokufakwa kusayithi, nezinye izinsiza eziningi ukusiza ukwenza ngendlela oyifisayo, ukukhetha, ukufaka, ukuhlola, ukunakekela, nokwenza kahle amasistimu akho akhona. Nge-FMUSER njengozakwethu onokwethenjelwa nowesikhathi eside, ungaqinisekisa indawo ephephile yezivakashi zakho kuyilapho uthuthukisa ulwazi lwazo lomsebenzisi.

 

Ungayekethisi kwezokuphepha nokuvikeleka. I-FMUSER's Hotel IPTV Solutions inikeza ukwabelana ngolwazi lwesikhathi sangempela, ukuxhumana kwezimo eziphuthumayo okuthuthukisiwe, nokuphepha kwezivakashi okuthuthukisiwe. Ngokusebenzisa ubuchwepheshe babo kanye nezixazululo ezenziwe ngezifiso, ungakha indawo evikelekile evikela izivakashi zakho kanye nempahla yakho.

 

Xhumana ne-FMUSER namuhla ukuze uxoxe ngezidingo zakho ezithile futhi uqale ubambiswano oluyimpumelelo. Thatha izinyathelo ezidingekayo ukuze ubeke ukuphepha kuqala, uthuthukise inzuzo, futhi unikeze okuhlangenwe nakho okukhethekile kwesivakashi. Kanye ne-FMUSER, masakhe ihhotela lakho ikusasa eliphephile nelivikelekile.